Dear Forum,

On 13th Jan 2010, I withdrew some money from Axis Bank Dr A S Rao Nagar, Hyderabad, branch via a check. I was given 32 nos, Rs 1000 denomination notes and remaining in 500.

I deposited this money in an another bank against my loan. There they identified 1 Rs 1000 note as fake. When i took this note back to Axis Bank they just denied as being issued by them.

The cashier and the manager both just kept saying that every note they receive they scan if for fake, hence no way a fake note would be issued by them. The cashier also mentioned that earlier whenever he accepted fake notes by mistake, hed had to pay the bank from his pocket, and he paid 12000 as such. I ask the cashier, is it the reason that you have a problem from bank and now you are passing down the problem on to customer.

I told them again that i appreciate for all the processes you are following, and i said this note that i hold in my hand is from the same money that i received from the bank just 30mins back. It was like i am trying to prove i am not lying.


On this they became reluctant and said that is not their note, and ask me to do what ever i want to do.

The most surprising part was, leaving alone customer service respect, they said it is not our responsibility, you can go where ever you want to or go to RBI whereever...

I want to know :

1. Is this how Axis treats every customer.
2. Is a customer or the cashier responsible for fake notes.
3. For such reasons would'nt the customer try to distribute the fake note/s further, saving his/her loss.
4. Is customer or the bank criminal.
5. Does a customer or the cashier needs to undergo such emotional trauma.
6. Shouldnt the process be to collect all such notes however they happen to come, and try to stop further distribution.

Please help me on the above and what the next steps should be.

Regards,
Tilak.