June 10, 2011
Customer Service

Dear Sir or Madam:
I have recently purchase a B Makowsky bag at the TJMAXX store in Kennesaw, GA on May 2011.
Unfortunately, when I opened my bag and decided to wear the bag about two weeks later, I notice a little spot was on the bag and it looked dirty.
I started to keep it because I really like the bag, but I said why pay so much for this bag, and it is dirty, so I decided to return the bag, the store clerk asked if there was anything wrong with the bag, I said yes, the bag was a little soil, when I took it out the bag to used it I notice it look a little dirty, so she went to the Supervisor, then she brought the Manager Tim over to speak to me
I told him that the bag had those spot on it, and that was the reason I am returning it, he stated he would do his research and call me back, he took my name and telephone number, he never have the common courtesy of calling me back, instead they treated me as if I was a criminal I had my receipt for the purchase of $149.99 Dollars, plus other items that I had purchase..
To resolve the problem, I would like a response letter back, PS: I have returned the bag at another location without any problem.
I have been shopping in TJMAXX for many years, when it was just a little store located in NEW JERSEY, FYI some of the Mangers and associates even know me by my name. I was one of the many LAY-A-WAY Queens.
Thank you for taking the time to read this letter. I have been a satisfied customer of your company for many years and this is the first time I have encountered a problem. If you need to contact me, you can reach me at (404) 435-9074..


Sincerely,
Signature
Bev Ross