this is not a complaint this is about a associate jeannine, at the south county location, she was very happy, and she helped me when i thought i was going to have a hard time bringing my rocker back, did not like the rocker and she was so sweet about it, we returned it and i went back and picked out another one, i was going to go somewhere else to pick out a rocker but her being so friendly i just went back and picked out one there so thank you jeannine.

p.s. SHE DESERVES A RAISE

SINCERLY CHRISTY STRUPP

Service is horrible at this store. My daughter is almost 2 and I have had so many issues with this store that I started shopping elsewhere when she was about 1. I went there again today for something I wanted to get quickly and had all my coupons. Well ... it has only gotten worse. The Manager Stacy actually yelled at her employee in front of me for trying to honor a question/coupon that I had. And this company is definitely not about customers or repeat customers .. and now even about employees. This nice woman was apologizing to me as her boss was saying "she doesn't know what she is doing". I am in customer service and I have to say .. I hope companies like this end up closing. We don't need them in this market place.

Beware when you think you get your 10th diaper box free after purchasing 9 before. I have 3 kids (twins, 18 month old) and a 3 year old in diapers (imagine my diaper consumption) and buy my diapers exclusively at Babies R Us as they were cheaper compared to Target, etc. when we lived in Pennsylvania. We received our first free diaper box certificate and two mailings of $5 off, etc. coupons but thereafter, we did not get any mail from them at all. I called the customer service numerous times verifying mailing address (as if it changed) and they could not figure out why the certificates show as mailed but never arrived on my side. They basically insinuated that the mailman or neighbors are swiping them. Idiots! The certficates also show in their system as never redeemed. Wonder why? Now I moved to VA where I was told it is quite unlikely that people swipe my certificates and overall Babies R Us rewards mail - at least statistically. Guess whaat - a certificate mailed in June and coupons mailed in August also did not make it here or to my old address (note: all mail forwarded arrived here incl. my frequent flyer program mail). When I called for the nth time customer service I got to the highest escalation point and they told me as they already gave me a one-time courtesy voucher for the second certificate I never received, there is nothing they can do for me now. I think they are just not mailing it as they are trying to save $$$ and the process they set up is geared towards "we show it as sent, you claim you did not get it". Sorry. When we asked them to credit the certificate to our online account (which they do for everything else...sorry, can't do it. Guess what, I have a solution - buy diapers online now. Have a nice day, Scams-R-Us!!! This will be posted all over the internet including my facebook page.

Went to store today. When handed receipt clerk told me about 5 question survey online that gave you a chance to win $500. When I went to address... said no longer valid. Store 6446. Why would they waste printing on receipts and customers time for a contest that does not exist.

Well I had a very eye opening experience today. We received a gift from a friend of mine for 10 month old son. As it would happen it was something I already had two of and really didn't need a third one.

So I decided to take it back to Babies R US and just get a store credit. It wasn't a large item only about 32.00. Then I could get something else for him that he could really use...I don't say diapers?

Anyway I waited at the return counter and it was finally my turn. I explained to the store clerk that it was a gift and I already had two of them and would like to return the one I just got. My friend didn't give me the receipt or a gift receipt so I would just like to get a store credit. She proceeded to ask me if it was on my registry. Which it was but what difference did that make? As it would turn out they would not return it or give me a store credit. I asked to speak to the manager and it was explained to me that because my son is over 30 days old I could not just return a gift I had gotten. Even though I had just gotten it. The only way I could return the item was to get the original receipt.

So let me get this straight!
Someone gives me a gift two weeks ago.
One that I already have two of and really don't need a third.
And because my due date was more than 30 days ago I need the original receipt.
I can't even get a store credit because it is over $20.00

SO...
The sales clerk suggested I give it as a gift to someone else I know as a gift. I am a 41 year old new mother. Not a lot of my friends have babies.
OR
Call up the friend who gave it to me as say what? Thanks so much for the gift but I already have two of them and in order to return it I have to have you send me the original receipt as she lives in another state
OR
I could ask my friend for the credit card number she purchased it on and then they could look up the receipt on line. I am not sure my sister would even do that for me.
OR
I can take it to Toys R Us and try and return it there as they have a more friendly return policy.

So beware...
If you purchase something for someone at Babies R. US and their child is over 30 days old, they won't be able to return the gift unless you send them the original receipt. Oh...unless you are cheap and it is under 20.00. Then they can get a gift card.