I went to the store to make an exchange and the cashier by the name of Danneisha asked me several questions including my name, which I spelled with a double r.she could not understand, so she tell me I should not say double.She told me I have an accent with an arrogance, I was shocked by her rudeness, which other customers in line notice.I immediately asked to speak to a manager, she answerd she was the manager.I then told she should not be talking to me that way if she is the manager.She then continue with her rudeness unapologic about her behavior.I was very upset about this incident.I would like to get a contact of the corporate headquater to further my complaint.I am expecting a reply from this complaint.

I made a purchase from Babies R Us on Saturday, March 27, 2010 with a credit card and later discovered I had a couple of gift certificates at home. Not a week had even gone by when I went back to the store on Friday, April 02, 2010 to have the payment transferred over to the gift cards.

Upon reaching the Customer Service desk at Babies R Us, I presented the receipt and explained my situation to their associate. The customer service representative took the receipt and one of the gift cards and began processing the transaction. She scanned the gift card, informed me there was a $3.00 credit and said that she would return an item on the receipt. At which point I notified her that I had another gift card in my possession in the amount of $50.00; then all of a sudden the transaction could no longer be processed, stating that I would need to have the actual items in the store.

Now for a store whose clientele consists of not only expectant mothers but parents with young children, which if you happen to be one can understand the inconvenience of preparing a child for an outing. So in addition to carrying a baby and all his necessities in a heavy diaper bag Babies R Us expects a customer to bring back product --- product which I intend to keep, in order to do a paper transaction.

When I asked to speak to a manager I was told by management that it was store policy and they needed to have the items in the store to scan. When I asked what the difference was if we grabbed the same items off their floor shelves, I was told it could not be done.

After an aggravating experience I contacted Babies R Us Corporate Office, in the hopes that someone understood the meaning of “customer service”, and after being put on hold for 10 minutes I was told someone would be in contact with me. It took four days for someone to call me back, only to be told it was their store policy and nothing could be done. Four days for their Corporate Office to realize what their company policies were and do nothing. Suffice it to say I would not choose to shop here again.

I was a little surprised today by the rude behavior of a sales woman at the Schaumburg, IL Babies' R Us location when asked to print out a baby registry. She responded by ignoring me completely, and instead, instructed her coworker to deal with me as though I was somehow out of line by having the audacity to make such a request of her. Meanwhile, she sat under a huge sign that read BABY REGISTRY. With registry in hand, I set out to locate the items I wanted to purchase (mission nearly impossible at this particular location, as the store is unorganized and its sales people completely unfamiliar with the inventory) I spent most of the time being sent from one end of the store to the other just to find out from yet another sales person that the item was not in stock. This may not seem like a hassle to some, but it's quite an inconvenience when you are 7 1/2 months pregnant with your 17 month old in tow. I left the store empty handed vowing to never return again and from this day forward do all my baby shopping at Buy Buy Baby!

Luiza Malloy

Be careful if buying items from BRU, particularly if items are gifts. If the items purchased were not on the person's registy, or if the items were on the registry but you failed to inform clerk at time of checkout of the person's registry number, the items cannot be returned without a gift receipt or the original receipt EVEN if the item(s) in original package if price of item exceeds $15. My daughter went to return some items that she received duplicates, some that were not on her registry, and of course, she did not have original receipts or gift receipts. She learned of this "makes no sense" policy. The clerk assisting her was very customer friendly, but the manager on duty was a jerk! I for one will no longer shop at a BRU or any of it's affiliates.

Babies 'r Us has further restricted their return policy. They will NOT take anything back without a receipt. They will not even allow an exchange. I bought a Safety First table bumper guard 2 weeks ago. According to the packaging, it was the correct size for my table. When I put it on the table, it was too big. I went in the store to ask if I could EXCHANGE it for the smaller size. They would not even allow me to EXCHANGE the product. My mistake for tossing the receipt, but give me a break. The "manager" would not compromise in any way, and told me that the manager above her was "in a meeting and would be unavailable for a long time." Ironically, the woman in front of me in line also was turned away with her return of two infant shirts. Does this company think that disappointed and frustrated consumers will continue to shop there??? After my return, I would have spent time in the store and easily spent another $50. I was not going to give them my business after that experience though. Their prices are usually significantly higher than Target and Walmart anyway... high prices and poor customer service will be their downfall.