I just want to say that I have never dealt with a store online that has worse customer service policies.

I registered with Babies R Us for my baby shower on June 7th. My baby was born August 22nd. I received a baby swing as a gift on June 6th and did not put it together until my baby was born (3 months later), to find that it was defective (it did not work when the batteries were put in it). When I registered with Babies R Us, they notified me it would not be a problem to return items without a receipt if it was on my registry. On Sept. 7th, I took the defective swing back to Babies R Us to exchange or get an in-store credit. To my surprise I could only exchange the swing, which they did not carry anymore, the only swings they had available were $30 dollars more than the defective one, they had sold. Because the purchase was more than 45 days old (even with a receipt of proof of purchase) I could not receive a refund or in-store credit because it was over 45 days! I had to fork over $30 more dollars for a swing because they sold a defective one in the first place! Corporate was no help either, they did not care that I registered there, that the swing they sold was defective, the only solution was for me to take back the broken swing and contact the manufacture myself to see if they could help me fix it or pay $30 more dollars (that I do not have) for another one of their swings! This policy is ridiculous, I work in retail and am fully aware they can return that swing to the manufacturer and get credit for it. They have lost a good customer and many others because of this poor policy, I even told them I was taking my business to Target and all they said was that’s too bad!

Do not register with Babies R Us for your baby shower, if you do, be sure and let your friends/family know to buy the gifts right before the shower because you risk not being able to return them, imagine getting duplicates and having to keep both! Or forbid something that does not work and have to pay more to get a working one! Crazy!

Make sure you assemble all products as soon as you get them also, so they can sit in your house for 3 months without use, just in case they do not work! Otherwise you will be stuck with them.

Don't waste your time at this job, I promise you, you will regret it. Sure I know the job markets hard, and its rare to find a job now a days, only take this job unless you have to!!! And if you do make sure you only work there for four maybe six months tops other wise you'll go insane. First of all when I started they attempted to start me off at 7 an hour and the minimum wage now is 7.02$ an hour or so I hear. I talked them up to 7.50 an hour, and every thing was alright for the first couple months there. Originally the managers there were awesome. However at the start of 2008 there were some changes with the management. People were fired from an already short handed store, hours were cut and I only had 18-20 hours to begin with. For about four to five months I probably on average received 10 hours a week at 7.50$... the check wasn't worth the paper it was on just about. When raises came they said that every one had received a '3%' cut.. however this was not true. People who were good at sales and talking poor people into buying crap they didn't really need received the highest raises. For my hard efforts at selling worthless warranties, and extra products I received packs of gum and candy bars! (just what you need right). Needless to say I was not rewarded for my hard work, and my efforts went un-noticed either that or no one cared. The new store manager (Ryan) they have their has a nice little mouth on him. Asked him for help once and he walked away muttering swear words. I also heard he has temper tantrums and once threw his clip board and swore even more for not making sales that day. One of the other managers (Ken) really made me angry when he made a remark about my appearance... I don't understand how that guys a manger, he simply does not think before he speaks. The only good thing about the job is the a few of the supervisors their the only decent people in that whole dang store! Not to mention if OSHA came in there they'd poop a brick. Because people would carry up to 70+lbs on their head like their from a third world country off very narrow, old, and un-stable ladders from a fairly high self. That store its self actually had the highest amount of workers comp. for Babie R Us store. So obviously no one cares about the employee's to much.

Now my raise was thirty cents... thats right oh lord don't let the almost 700 million dollar R US company go bankrupt for giving me a thirty cent raise and ten hours a week!! The management there isn't personable at all, there was no human resources for the last couple months I worked there and piratically no one cared about the employees.

So if thats the kind of people you want to work for, mangers who could care less about employee's safety, and rides them to sell products and warranties no one needs to get some gum! Oh boy! This jobs for you!

The short version is poor preparation of product (the Babi Italia crib came without instructions) and then extremely poor customer service trying to rectify the situation.
In more detail:
It's was bad enough that our crib to replace a recalled crib didn't have instructions in it, but then we couldn't find them anywhere online. I called the Springfield store where we purchased it. First, Kurt said they were online. I then spent quite a while on the phone with him while he looked for them and couldn't find them, just like I couldn't. He then said he had a book of them and we could come in and get a copy. I wanted to be sure so asked him if he had them there in front of him for our crib. I heard pages flipping and then he said yes, so thought that meant he had seen them. When we got to the store, Kurt couldn't find them. Neither could the manager that was on duty. Evidently, only the manager not on duty knew where they were (why couldn't we have been told this before making the long drive over there?). When asked if the instructions could be scanned and emailed to us, the manager on duty, Terry said that don't have that capability. However, when I gave him our address for them to be mailed, he offered to drive to our house and drop them off for us. A very nice offer, just too bad he didn't mean it. The other manager found them later that day and called to let us know, but said Terry would not be dropping them off. At least they are still willing to mail them. Oddly enough, they are going to mail their only copy (I had asked about a possibility of them being faxed on Monday, but they couldn't be if they were in the mail because she would mail their only copy. She even said this out loud and didn't realize how bad that sounded!) Of course this is late on a Saturday, so our baby is either sleeping on the floor or in a dangerous bed for several more days. It was hard to tell if this other manager (wish I'd gotten her name) was being rude or had an intelligence problem. We had gotten a copy of intructions from Kurt, but for the wrong crib (we thought they might be similar enough to work), so understandably I wanted to make sure she was sending the right instructions. I mean, we really had been jerked around enough that to wait for the wrong instructions would have been very frustrating. Kurt said there were many styles of Babi Italia dropside cribs, so I asked her to describe what the picture looked like to make sure it matched. She replied "it's a picture of a crib". When I said I wanted a description so I could be sure it was the right crib, we already had instructions for the wrong Babi Italia crib, she said "it's a dropside crib". Do you think she's stupid or rude? They all had distinct styling on the boards that distinguish them, but she just refused to describe this. After describing the style as "curved" I gave up trying to communicate with her.
I've had it with babies r us. We're stuck in Springfield IL where it is the only baby shop, but I'll just order from Amazon.com from now on. Seems like it would cost more, but when you factor in the price of gas for driving over there repeatedly to fix their mistakes, I'm sure I would have saved a lot of money.

I have never had a pleasant experience shopping at Babies R Us. Lines are long and employees are indifferent. My recent experience was no different. I was looking at bibs while a young female employee was working on stocking the area. I kept looking at the vast selection up and down the wall and not once did she ask if I needed help, in fact she seemed annoyed I was shopping in her way. I finally picked the bibs I wanted and moved on to browsing another aisle. At this time the employee was pulled away helping someone else, as she came back, she rounded a corner and didn't look where she was going or who she could bump into and almost crashed into me. And her words mumbled under her breath pissed me off! She said "damn" as in damn I have to deal with you again in my way. My reaction was, what the heck just happened? I was livid but chose not to confront this obviously unhappy-to-work-retail employee.

My question is, how is Babies R Us training these people? What happened to basic customer service? Employees should treat customers like how they would want to be treated when shopping. We all know working retail is no picnic, but c'mon! Just simply treat as you would want to be treated.