My wife purchased Diaper Gennie from Babies R Us before delivery. After delivery (when we started using it) we found out that it requires cartridge of bag (proprietary) for operation. Even though we realized that we were going after 90 days (over the period for which return policy works), the treatement - sarcasm and attitude shown by the manager of the store was undeserved. The store is located on North Point Parkway in Alpharetta GA 30005.

I went into Babies 'R Us several months ago and purchased some items for my new grandson. He grew faster than anticipated and my daughter informed me that the items I bought for him would be too small, so I went back to the Citadel location in Colorado Springs, CO to return them. I only had the gift receipt because it had been several months, but it was within the 90 days indicated on the back of the receipt. When going into the store the customer service representative (Ha! that terminology is a joke!) went to process the transaction. To make a long story short, one of the items has originally been misticketed, so they refused to give me a refund on that item, saying it was not on the receipt and then they refused to give me a refund, saying that it was a gift receipt, so they could only give me a merchandise credit. When I made the purchase and they gave me the gift receipt, no one ever told me that you could not get a refund with a gift receipt and it is not stated anywhere in the return policy. The return policy is on the back of the gift receipt and nowhere does it say that a refund can only be done with the original receipt. The two ladies that helped were in no way helpful; they were resistant about the return from the beginning. The only time I have ever made a purchase at Babies 'R Us is the time when I made this purchase. I purchased 6 items at that time and I assure you that I will NEVER shop at Babies R Us again. Other people had told me about the abysmal service they received at Babies R Us, but I guess I had to experience it to believe them.

I tried numerous times to make a gift purchase for a friend that is expecting a baby boy, totaling $1459.40, not a small order. My order was cancelled twice since Nov 28th, 2007!
BEWARE of online transactions with this company-you may not have enough time to get the product if you are on a set time frame. I have wasted countless hours on the phone with inadequately trained phone drowns that have no sense of customer service.
I have been hung up on twice!-Once by the flag ship store.
I have had two Supervisors say that they would handle the situation, and did not follow through.
I have worked retail for over ten years and I am an owner of a children’s gym. If I knew that my employees let $1400 walk, I would be furious.
Take caution when dealing with this “mega-box” store!

On 9/13/07 I visited the Babies R US store in Holyoke MA with my 6 months old grandson to return an item received as a gift. As I stood in line with my grandson patiently waiting my turn, another customer came into the line beside me. When it became my turn to do my transaction, the sales clerk ignored me, and acknowledged the other customer beside me letting her know that she will help her. I politely pointed out to the sales clerk that I was next in line. This seem to upset the sales clerk and she continued to ignore me and did not apologized or say hello. In fact, she apologized to the said customer. The sales clerk only concern was questioning me about the return merchandise as if it had been stolen, and opening the sealed box (which was never opened) with the original packaging and tape. Suddenly, the sales clerk stopped what she was doing, and began assisting the other cashier who was by now helping the same customer from earlier. Again, I politely interrupted her, and asked why I was not being helped. I requested to speak to a manager.

The manager to my dismay was very unfriendly. When I added that I felt I had experienced some discrimination by his staff, he totally became offensive. This manager argued with me hovering over my grandson, who was asleep, raising his voice in anger saying... “Well, if you want to hide behind being discriminated against because you are a minority that is your problem!”...“Look around can’t you see how diverse our store is?” To say hiding behind being minority, gay, handicapped, fat, or elderly when discriminated against is stereotyping. To experience any form of unfriendly customer service be it indifference or discriminatory is saying to a guest- "You are not welcome in the store." There should always be a friendly and courteous staff to meet and greet all guests, and make them feel welcome. Especially, a baby store.

I went to buy a case (6 32oz cans) of Enfamil Lipil AR for the advertised price of $28 (regularly $34.97). The store listed no restrictions on the kinds of Enfamil to buy on sale. There was a sign next to each type of Enfamil for the $28 sale. At the checkout , it did not ring up at the sale price or even the shelf price. It rang up for $38.97. I told them that there was a sign in front of it for $28. They said well it's actually only for the Enfamil Lipil (the regular one without ar, etc.). I said that was false advertising and that it be corrected and also the shelf price be corrected. I am upset at this and want to be compensated for time. I actually went to the store the day before and they were out of the Enfamil Lipil AR case so I made a special trip again today for nothing.