Baby age is horrible, I ordered a bike for my daughter on Nov. 28th. I never received a comfirmation e'mail with a tracking number like they said. It is now Dec. 17th and I still haven't heard a word from them except the 4 times I called them and they said it was being shipped directly from Schwinn and they were behind on their shipments. Well I called Schwinn and they said they were not behind and they had no record of my order. After calling Schwinn again the next day they were able to find it and said they just received it from Babyage and it would be shipped that day. that was two days ago and I still have no contact from Babyage. Their website says that it was shipped but gives no other info. I am so fed up, I hope i get it before Christmas and I hope unlike me people will do some research before ordering from anyone online. Please do not use babyage!!!

On 1/16/08, I purchased a Greenleaf doll house kit for $219.99 on the BabyAge.com website specifically because their web page stated "Usually ships in 1-2 days"... Upon completion of the order through THEIR website, I received an email back from Amazon.com which confirmed the price and arrival date of the kit (between 1/22/08 and 1/24/08). This was my first surprise - that Amazon.com was involved.

Today (1/24/08) I received a second email from Amazon.com advising me the merchant had not confirmed shipping yet and therefore my credit card had not yet been charged; if I had need of further question answered, I should contact the merchant. Again, TODAY is the final day of the shipping time period.

When I called BabyAge.com, Joan told me she would 'escalate this matter to the shipping department'. When I asked what that meant, she repeated herself (and I told her I knew what the definition of escalation is) - whereas she told me I could expect an email from their shipping department within 3 business days. I replied that wasn't good enough and I wished to speak to a supervisor.

Seventeen minutes on hold, John came to the phone and apparently Joan had not enlightened him as to the problem. I advised him I had had people here at the house waiting for this to arrive the past three days because we're in the rainy season here, it's completely made out of thin wood, and would be useless if left on the porch with the dampness. His reply was that regardless of the confirmation and shipping information from Amazon.com, "that doesn't mean nothing unless you've received an email from us".

So much for their relationship with Amazon.com - so what's the point of having one? If I had wanted to go through TWO middlemen, this would have been fine... but that I could have ordered this directly from the manufacturer (a fact I found out only AFTER I had placed this order with BabyAge.com). He responded that this wasn't possible and I informed him it was - to check their website!

After a gazillion "OK, OK, OK's", his resolution was to tell me he would send an email to Greenleaf to find out what the problem was. I asked why he couldn't pick up the phone and call me back - he responded that with an email he would have a 'concrete proof of having made the contact with Greenleaf'. Should I mention he did NOT ask for my phone number and the one he has from Amazon.com was one from 3-4 years ago that's been disconnected and I have asked Amazon.com to change it twice?... So much for 'concrete proof'.

NO where on the BabyAge.com website does it say they sell through Amazon.com, nor does the webpage selling the product say anything BUT shipping in 1-2 days. Furthermore, their website does NOT say no order is considered to be in process of being shipped until they themselves send you an email. I can only assume the Amazon.com email is a useless electronic communication.

After I got off the phone with dear John, I called the manufacturer directly and spoke with Beverly there, who apparently knows the definition of customer service. It seems there is a backlog of production at their factory and they informed all their vendors, including BabyAge.com.

BabyAge.com dropped the ball - not once but several times. This isn't a $7.95 baby t-shirt... it's the granddaddy of the Greenleaf doll house line - and BabyAge.com is doing a very poor representation of Greenleaf's products. I still have not heard back from BabyAge.com and honestly? I doubt that I will. I will call dear John again tomorrow and if he doesn't have something to say other than "OK, OK, OK" (the same response he uses to direct questions), the order will be canceled.

I will be contacting Amazon.com as well to advise them their confirmations and shipment dates are totally useless in regards to this vendor.

I bought a crib set from BabyAge.com 2 weeks ago, that was falsely advertised. The name of the set was Cocoa Dots by Trend Lab. The colors in the description are Pool Blue and Chocolate. Much to my surprise when I received the order, it had PINK rectangles all in it. I looked back at there website www.babyage.com and looked at the description and the picture to make sure before I made the call. No where was there anything saying there was pink in the set. So, I called to see if I could exchange or return and I was told very rudely "No", that there policy stated there was a 50 % reshelving fee just for returning it. I told them they needed to make it right since it was not stated on there site, and I am having a boy. I was told that there may have been a discrepancy with my monitor. I told them I looked at it from 4 different computers, and other people looked as well, and no one saw pink. I was basically called a Moron, and told they would not do anything about it. I told them I would do all that I could do to WARN people not to buy from them. So, here is your warning. If you buy from them, do not expect to be completely satisfied if for some reason you have a problem. I would buy from someone else. When I went to www.nurserydepot.com it stated there was a pale pink in the material. Baby age told me to go to there site and it was the same. It was not. They falsely advertised someone else's product.

A very angry mother to be!