BAC home loans

5 stars
(0)
4 stars
(0)
3 stars
(0)
2 stars
(0)
1 stars
(7)
Category: Business & Finances

Contact Information
Washington, United States

BAC home loans Reviews

JanetLee2008 February 23, 2011
Accusing me of not paying mortgage when I did
First off-I bought home in June-I have made all of my mortgage payments on time and have the check stubs online to prove this. I received a call from BAC Home Loans Servicing, LP Collections Department at 8:20 PM. I missed the call but promptly called it back when I realized it was BAC Home loans.

Once I reached a representative, she said that I was a payment behind. I explained no I was not, but she would not listen to me. She asked me if I was in WA and proceeded to give me HUD’s number. I explained that my Mortgage check went through Bank of America (also my bank) and was showing on the online banking as being cashed on Feb 7th. She tried to tell me that was the check for January and I owed 886. I said my mortgage payment has always been 847 so I dont understand this. Then she tried to tell me that the extra amount was due to late fees. I explained again that I have made my mortgage payment on time every single month. She started to read off the payments that I made starting with October 2010 and then she said that she only had a payment for January and that was what I was looking at online. Again, I explained that NO the payment online banking was the check I just sent on Feb 1st. ALL checks from the first one in August to the one in February were all online and I had them in front of me on the screen on the PC. Then she said if I want to dispute it I could call this number tomorrow.

I have always paid my mortgage on time. I’ve never been late and now this could show as a late payment. I realize many people are having financial problems and can’t pay and but its as if this rep just assumed I was one of those people and would not even look into it or listen to me.
Shirley Bet January 27, 2011
un applied payment
I am another Bank Of America VICTIM. Apparently my morage was taken over by BAC when Taylor Bean & Whittaker went under. I was NEVER notified of the take over and set my payment to be made as usual to TB&W in August, 2009. The harrassing phone calls and emails begain the last week in August. I finally was able to catch the incoming call. I explained that I never received a notice or an account number so how was I to make a payment when I was not aware of to whome it was to go to. I explained the August payment was made and provided the date. I have been reported to the credit bureau as being a month behind since this point. They have increased my payment because of this. My account had never been late until there half a.. take over. I am discussted with this company. I have gone to the corporate office to get this corrected which I was told had been done, but the credit bureau still showed me a month behind. well I finally got p... off and said to h... with it andstarted making payments late. I have never been trated as they do. When you call you only get a collection agency...and they do not take or read any notes provided by corporate or customer service. They need to be shut down...this is the most unprofessional company I have ever dealt with in my life and I am 58 years old. If anyone has any ideas as to how to get our morgages away from them please let me know, my email is, [email protected]
Jennifer39 January 8, 2011
Loan modification
Home loan was bought by BAC and I was in a trial payment for home loan modification and continued the payment with BAC I have been making that payment for 13 months now with no new information from BAC. AI get the same answer "it is still being reviewed". I have not recieved any paperwork from BAC since they took over. I do not even now who is actually servicing my loan. WHat do I do now?
AndreStrauss October 4, 2010
Accepting payment
We simply want BAC Home Loans to take our payments properly and not charge us any fees. We are current with our mortgage and make our proper monthly payments. They canceled our automatic payments due to updating the mortgage account name to match my wife's married name. The linked bank account was already in our married name. They "protected" us by automatic cancellation of payment from an account already in our married name. They notified us by a letter that was not received until 10 days after the letter date, because of their mailing method. BAC also struggles to properly transfer information about who is authorized on the mortgage account across departments, so more often than not the bank's phone reps refuse to work with me on those grounds. The hours we've lost trying to make what should be simple payments is ridiculous. Steer clear of BAC Home Loans. We wish we could.
gamavon September 10, 2010
they lost my payment
I notice that I am not the only one to have this complaint. A year ago BAC Home Loans took over the mortgage on our property from Taylor Bean. In the past year, despite calls and letters, they have shown us to be a month behind... resulting in a ding on our credit report that has affected, adversely, our ability to get credit. They acknowledged problems with the transfer and told us it would never get on our credit report... but it has and they appear unwilling and unable to make this work! Every time you write or call, you get another person... VERY POOR excuse for a company!!! Now we have written a complaint to our state Auditor (Division of Banking) who has forwarded it to appropriate Federal agency for involvement. Does anyone know how to get legal action (service in local small claims court??) for damages?

BAC is crappy business... If you get involved with them, just be aware that they don't operate quickly or adequately... and don't care about how it ends up in terms of your credit.
NCruz August 11, 2010
modification
we receive a home loan modification we accepted and we send in our fist payment in July and we send it in and they received it before grace period was over. and we also send it for this month to our surprise we receive a foreclosure notice with a sale date for next month and now they are telling us that our payments was to be there on the first or before. not after. But when I call in and ask if we had the same days periods like before and who i spoke to said yes and I spoke to them last month and no one said any thing but they did took our payment. This is a ripoff. Can we say that yes bank are helping?
bhagelski April 9, 2010
no response
Let's all turn them into the Better Business Bureau. I have had it. Have paid all payments and with the conversion from Countrywide they can't find 4 checks yet my bank shows they're all cashed. No numbers to call. People just keep calling asking for money, don't have any facts. My info has been in payment research and each time I call I'm on the phone for an hr with a simple statement, "we're still looking into it." Report them. It's a lengthy process but will help.

Write a Review for BAC home loans

Rate it!
Review Title
You Review
Image
Type the numbers shown

RECENTLY UPDATED REVIEWS

With MONEIORECLAIM.COM, I reclaimed every penny I lost.
LUAN KHUC UNCLAIM ASSETS ON FILE : $2,111,650.00
The company does not honour the warranty claim and makes you pay for device repair even if you are not at fault.
permanently closed
Taxi To Heathrow & Heathrow Taxi Transfers
Chapter 7 Bankruptcy
Ride and Shine Detail
old ironsides fake id
Digital Marketing and Company Formation Services UAE | SEO and PPC Marketing

REQUESTED REVIEWS

REVIEWS BY CATEGORY