BAC Home Loans Servicing, LP

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Category: Business & Finances

Contact Information
5901 Spruce Creek Road, Port Orange, Florida, United States

bankofamerica.com

BAC Home Loans Servicing, LP Reviews

CED229 February 9, 2011
Making Homes Affordable Program
I have been in the Making Homes Affordable program with Bank of America for 12 months. I just learned yesterday that my request for a modification under this program had been denied by BAC Home Loans on December 8, 2010. I was never made aware of this decision. After learning that the reason was due to information not being received on time, I informed the person I spoke to that I had verification via fax reports that I faxed the information requested on two separate occasions on 11/03/2010 to two different fax numbers. This was because the agent handling my request (Fabiola Rousseau) said the first fax wasn't working and to send it to another number (which I did and have proof). The woman I spoke to yesterday (Melissa) said that unfortunately the correct department didn't receive that information on time and because it's been longer than 30 days, I am unable to file an appeal. This sounds like a total scam to me. I did everything I was asked to do and was never late on my original nor the modification payments. I am extremely concerned that Bank of American is attempting to fraud me out of my home. I was told by Melissa that my case was being assigned to someone named Dominique Jones to determine if BAC would accept some kind of modification. Otherwise, my home would go into foreclosure. I do not understand how this can happen to people who are doing everything - it's criminal in my opinion and I would appreciate it if someone could investigate this fraud that is occurring. PLEASE HELP!!! I have done since last March.
C Coccia June 5, 2010
TB&W Mortgage Transfer
Last September, my mortgage was transferred from Taylor, Bean and Whitaker to BAC Home Loans Servicing, LP. During this transfer, my August payment has never been accounted for to date, even at 9 months later. I keep getting collection letters, late charges, etc... for a payment that I made. It's very disheartening to know that in these tough times, I am 100% current on my mortgage yet BAC has yet to recognize the correct status of my account. Every time I call, they keep telling me that it's still held up but all of the late charges will be dismissed once it is reconciled. They also told my that I was lucky to only have the August payment in this blackhole as others have both Aug and Sept missing. And I have called BAC a lot! I am to ignore the calls and letters per their direction but that's hard to do. Will this ever get resolved or am I destined to continue this harrassment for the life of my loan with BAC? We're coming up on a year now and especially for a big bank, I do not understand why this isn't resolved yet. Maybe that's the problem... big bank. ([email protected] in Thornton, CO)
Preston Williams March 18, 2010
Communication
My Home Mortgage was just sold to BAC Home Loans Servicing, LP this company has no direct website, No Customer service department. Everything is Automated by computer and when called the only real option is to either make a payment or schedule a payment.

This is not the way to do business especially when dealing with someones Mortgage. This company need to be more available, People need to speak to people, not computer. I bet if don't pay my Mortgage someone will call then...I've never spent 45 minutes trying to just get a person on the phone with no success.

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