BAC Home Loans Servicing LP creates lies and excuses to prevent having to release funds for insurance reconstruction purposes. Their so called system takes up to two weeks before they will even start talking to you about an initiation check even though you have provided all information necessary to satisfy their demands. They are currently sitting on $42K of my funds and have failed on three occasions to provide the initiation check as documented they would in all of their discussions.
Despite numerous calls, they refuse to let you speak to a manager, rather submit excuse on top of excuse instead of solving their customers complaints. Even BBB doesnt help in this case. Guess it is a matter of going to FDIC to file complaints. My request will be to submit initiation checks as well as interest for monies having to be borrowed in order to keep working people in funds to continue with reconstruction.

I do not recommend anyone ever using BOA for home loans or banking as they have many policies that are detrimental to their customers and anyone involved with their customers.

i would like to bring some attention to a travesty which is happening to me. my home went into foreclosure due to a change in my income. i'm still in the home an capable of reinstating my loan. i was provided a reinstatement calculation letter on the amount i was to pay and the date in which i was to have these funds to BAC Home Servicing LP. Here is an excerpt from the reinstatement calculations letter i recieved:

"The Net Total Due reflects the waiver of Foreclosure Attorney/Trustee Fees and/or Title fees (included within Foreclosure Expenses) incurred in processing the foreclosure. This waiver is to assist you in bringing your loan current and is available if you pay the full Net Total Due. However, if you only pay a portion of the Net Total Due or require other assistance in bringing your loan current, these fees will not be waived. You then will be required to pay the Total Due."

i sent my reinstatement payment via certified funds to BAC Home Loan Servicing LP in two seperate cashiers checks on two different days prior to the date on the reinstatement caulculation letter. BAC Home Loan Servicing LP received the 1st payment yet somehow claimed that they never received the 2nd payment. USPS confirmed delivery yet my 2nd reinstatement payment has yet to be found.

BAC Home Servicing LP returned my 1st check to me stating that i neglected to send them the total amount in one check. However the directions provided with the reinstatement calculation letter states, the 'waiver is to assist you in bringing your loan current and is available if you pay the full Net Total Due. However, if you only pay a portion of the Net Total Due or require other assistance in bringing your loan current, these fees will not be waived. You then will be required to pay the Total Due'.

Why won't Bank of America help me save me home? i sent 75% of what i owed them to reinstate my mortgage prior to the date due. i have every intension on bringing my mortgage current by my efforts to send them the amount owed in certified funds. For the life of me I do not understand why Bank of America is sabbotaging my efforts to save my home. Why won't Bank of America apply certified funds to my account which would help me bring my mortgage current? Why would Bank of America send my certified checks back to me thus reducing the response time in which I have to bring my mortgage current? Is it because Bank of America is really not interested in helping distressed homeowners but more interested in ripping off distressed homeowners by placing us in lose lose situations where we accrue additional fee's and in many case places the home reinstatement out of reach? Is Bank of America out to make a profit at the expense of American families and homeowners?

BAC Home Loans Servicing began servicing my mortgage late last year. My insurance and taxes are escrowed monthly. I have always paid my own insurance and taxes before this last re-fi done with a home town bank who sold my loan to Bank of America.
My flood insurance was due in March. We received a letter from our flood insurance company in late March saying our premium had not been paid.
We called Bank of America who said they had not received a bill. They gave us a fax number for our flood insurer to fax a bill to.
We called our insurance agent who said he would contact the flood insurer and get the bill sent to BAC showing them on the declaration page. We were relieved to know everything was being taken care of and thought no more about it.
April 19th we received a letter dated April 11th from BAC Home Loans saying we had no flood insurance (our 30 day grace was up on April 11th). They said if we did not get them proof of insurance within so many days they would purchase it from Bank of Americas insurance company for $2, 550.00. I immediatley called my flood insurer direct and paid the $354. premium by credit card and had my insurance reinstated as of May 19th.
I am so mad at this mortgage company and my agent at Alfa Insurance. BAC Home Loans Servicing is probably going to try to make me buy their expensive flood insurance and they may even want to forclose on my house. All I can say is if that is what they try they will own this house that is now only worth $175, 000 and has a $235, 000 mortgage.