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Gordon d
June 16, 2010
liers and borderline fraud
We book flight with www.clickandfly.com and receive a "bookingsuccess" note. They call us and request written credit card authorization for which they will send their document. They never send and we call 6 times and give various emails and fax numbers. We write an email to them denying them authorization of our card as we are taking our business elsewhere. They charge our card and we find out 3 days later. Their representative who handles complaints honors or email denial and says he will get us a refund. 30 days later we have no refund and he keeps lieing to me saying he will call me back. We have notified US Air, contacted various travel organizations they belong to (based on logos on their website) and our credit card that we consider this fraud. STAY AWAY FROM THIS COMPANY!!!
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Miriam E. Ferreira
July 20, 2009
Travel Booking was never confirmed with Delta airlines
To Whom It Might Concern:
On 6/28 I booked a round trip flight from Sao Paulo, Brazil (GRU) to New York (JFK) for both my parents. Immediately after providing my financial information I received an email confirming the transaction.
My parents arrived at the airport only to find out there was no reservation and the confirmation code provided was not valid.
The tumult generated was great. My father is a Parkinsonian patient, 78 years old, and my mother is 69 years old. This stress represents a hazard to their health as they were both completely disoriented, distressed and fatigued by this inconvenience.
In response, BACC travel seems aloof to all the havoc caused. I am extremely frustrated as I feel helpless in spite of being wronged.
In addition, I had made arrangements to take time off from work and focus on spending time with them. This is a huge let down. I am so saddened by it... truly frustrating.
Hope some consequences follow this irresponsible behavior on the part of this agency.
Thank you,
Miriam E. Ferreira
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