I allowed 6-10 business days to receive my package, and then I even paid extra for priority shipping (3-5 business days) to make sure I would have it by the time of my sister's bachelorette party, and my package did not arrive in time for the event. I called the "customer service" line countless times and kept getting the same message that "all representatives were busy" - Yeah right, at all times of the day. Thats a hoax. The message prompts you to leave a voice mail - but the mailbox is full. I FINALLY got through to someone and explained that I would like a refund. His response was "Okay, call me back to let me know it is on the way and I will process that refund for you" - didn't ask for my order number or even my name. I even ASKED him if he wanted to take down my information and he goes, "No, thats okay, just let me know when it is on its way"... Yeah right, like I trust that. Whatever - I'm not going to open the box and just send it back. Doesn't even matter if I get my money back, I just want this frustrating experience to be over. This was the worst customer service experience I've ever had and it is a bad cover up of someone working out of their basement trying to make it look like a legit company.

I have been googling for sometime now in regards to organising a Hens night for my Girlfriend which is in November at the Gold Coast. I found it alot cheaper to order online from this American Bachelorette Store. I ordered $63 AU worth and would arrive within 10-21 days. It has now been just over one month. I know some people may think thats its just only $63 AU but thats not the point! i put my faith and trust in that company, and all i got was them taking my money. I waited a few weeks, but nothing in the post, so then i decided to contact them via email, and still i get no response. I have even contacted them via telephone call twice and have left a message, and still i get no response.

I have been ripped off, and im very disappointed. I have contacted the Federal Trade Commission in America and have filed a consumer report with them and have a case open.

I dont know what America is like, but i dont think i could trust another online company from America!