We bought a washer and dryer set a year and a half ago we purchased the extended warrenty as well. The washer pauses during all cycles and cloths come out soaked. Oct 20th 2010 We called to have this problem fixed with in a week a service guy came replaced main circut board said it was fixed. an hour after the service guy left the machine did not work back to square one, wet cloths and pauseing during cycels the door locks unlocks buy it self. Two weeks later the service guy still has not came back only to find out he (service guy) didnt order the part untill 5 days after the second visit. 5 weeks now still no washer Service guy came back and replaced the SAME part for the third time guess what... the washer still does not work and bad boy says well sorry we will send another service guy out with a new part (SAME PART) well bad boy has not kept one promise and keeps dancing around the problem they tell us, call jackie, jackie says call ricky, ricky says talk to brian and brian says call the repair company... REALLY COME ON it is now Dec 17 Guess what 2 months later and still washer is broken. How many times do you have to replace the same part??? obviously it dosent work, we have company comeing for christmas and there is a dryer in the spare room. now we have to put them in a hotel and have taken several days off work they dont care about that. they feel bad > for the amount of time and money it cost to do launry at a launry mat for the last two months and they still wont fix the washer they want to sent someone out to look at it... we will not have a wash over chrismas . Thanks bad boy MERRY BLEEPING X MAS not the only problem we have had with them... DO NOT BUY FROM BAD BOY WHITBY