Sales Person assured us TV was NO MORE than 2 month old as a floor model. Within four weeks of purchase, lcd panel looses brightness on half of screen. Bad boy instructs us to contact samsung for service. Service technician show us the life meter of the backlight that show TV has been running for 4800 hours. Bad Boy confirms they turn their floor model TVs off at night which equals 416 days or 14 months of running time. Bad boy store manager Rita confirms customer service is not willing to do anything because it was a floor model. I intend to follow up with a civil suit. "nobody" is better than bad boy. NOBODY

we purchased two identical dining sets. when they arrived BOTH tables were damaged and could not be used.
if BADBOY resolved this within a reasonble time frame I would not be writing this. Unfortunately 4 weeks, several unanswered phone calls, and several store visits have not yet been enough to get action. I am fed up and NEVER want to deal with their lack of service again, but am just now being told that they will not provide a refund, only exchange. Time for me to get the better business bureau involved.
I have never seen such poor service or care for customers in my life. They admit they should have had this resolved weeks ago, but dont seem to be able to understand that I am done with them, and wont bend their policy about giving a refund.
Four weeks of eating off my lap because I dont have a table to sit at, is not acceptable to anyone that I have ever known.
DO NOT buy anything from this company. EVER !! You have been warned.

We Bought a Dining table and TV from bad boy furniture, they both have dent and damage on it, specially the four dinging chairs damaged and the quality was so cheap that if you touched the furniture's paint fall apart! After called to service department many times someone with name Ricky start to misrepresent us that there would be no exchange and we have to deal with it, when we clear for him that if nothing to be done for exchange the furniture, it will be the court action, he then told us that he will send the technician. We waited 3 weeks and called back and forth to long distance phone call for technician and all to be done was exchange the four chairs with other four chairs that were worsted damaged than the others, this time they already assembled the damaged furniture for us and refused to take it back, now you can imagine that we forced to have the damage furniture that look much cheaper and worsted than a second hand. We have plan to take all chairs back to the service department next week as we do not let any longer to be dismissed and fool around by this store, we also consider to do legal action ageist this place if they continue to fool us around.

Late last October I found a sofa in your store that was just my size – I am 5’2” – I could sit in it with my feet on the floor and my bottom to the back. Nothing special, the style is all over town – black bonded leather, square arms, approximately $500. It was the size that I wanted and did not find it anywhere else. I bought it in Nov and 3 sofas later I got the right size but not the bonded leather I paid for - I got a damaged naugahyde item. To date no reply to my calls to C/S.

BBB and Consumer Service are take complaints, no actions. Any ideas?

My husband and I purchased a L-shaped sectional on Sept. 23 from these people, we were told that it was not in stock but rather on backorder and the expected date of delivery was October 22. We agreed to that since we really liked the couch. When Oct. 22nd rolled around, no one had called us so after calling numerous times, we finally got a hold of the salesperson only to be told that its not expected for another week. This went on for another 2 weeks. FINALLY after going to the store 4 times, calling every other day and complaining, I was told that a delivery is scheduled for Tuesday between 9 - 1:30pm, so after taking a day off work, and waiting for this delivery nothing happened between those times. I had to call the store AGAIN and ask whats going on, only to be told by the manager that he will call me back in 5 minutes... 20 min later he finally called to tell me that the couch is on a different truck and will be there soon. So after wasting the whole morning for nothing, they finally decided to show up at 2:30pm... The delivery men were extremely rude to me, they came into my house in their dirty boots, at this point I had already paid them for the couch (BIG MISTAKE) and when they were unwrapping it, I noticed that it was the wrong couch alltogether! So not only did we wait forever, but we got the completely wrong thing!!! They would not take it away due to their "Company Rules"... so I was told I have to call the store and deal with it that way... SOO AWESOME!!! Because we really didnt have enough of their BS... On top of the lovely delivery men and the wrong couch, they left us a very nice surprise in the driveway. ALL of the wrapping and plastic that this couch was wrapped in, was left in a very cool pile in the middle of my driveway!!! What the hell am I supposed to do with that??? Roll around in it?!?!?
So after ANOTHER phone call to the store, the manager (John) would not get on the phone with me, I was told that he was "scared" to talk to me... No sh*t... I would be too at this point...
Finally after a while I got him on the phone, and told him the situation at hand and then he told me that the salesperson should have told me that they leave all of their plastic and garbage there...
WELL.. how nice...So TODAY its Nov. 20/09 which the couch was promised today... no one has called NOTHING... So I went to the store to get my money back... the manager was avoiding me, he was a big asshole when he did speak to me, and they gave me a credit note back... telling me that in order to get my money back from them, they have to pick up the WRONG couch that was delivered, and that I have to go BACK to the store to get my money back.. as If i want to go there again...

This has been THE worst experience with anyone... DO NOT buy from these people!
They are a bunch of scammers!!! The name says it all!!!