Beware of this company. When they deliver furniture the delivery men call the store and make you talk to a representative who wants to know if everything is OK. Carefully inspect all pieces, removing drawers and looking over everything very carefully. Otherwise when you find damage they will use the phone call to deny responsibility. I received a bedroom set and everything looked ok upon first glance. When I started to put clothes in the dresser I noticed that 2 drawers were crooked and there was a small area of marred finish near the bottom. I called and asked that they come out and adjust the drawers and fix the finish damage. After a month and at least4 phone calls someone finally came and looked at the piece. He removed the drawers and saw that the piece had obviously been dropped and the whole left side was damaged. An attempt to repair had been made in an unsatisfactory manner. He called Baer's and for about the fifth time I heard about the delivery phone call where I said everything appeared ok. I was told I would receive a call about repairs shortly. After over 5 weeks had elapsed and several phone calls to customer service, having been hung by one service rep, I was told they would be picking up the piece for repairs. I'm not holding my breath waiting for a phone call scheduling the pickup. Stay away from this store.

Welcome to Baers. Purveyor of high quality furniture made in China. We bought stools in February of 2010, paid for them in full, but were told they would take two months because they were coming from overseas. Ok. Six months later our stools arrived. We were told they were at the warehouse and we could pick them up. Since they were only three stools I decided to pick them up instead of paying $129 for set-up and delivery. When I arrived at the warehouse the stools were in pieces and boxes. The salesman failed to tell me that "set-up" means putting the furniture together. Got that. You pay $900 for 3 stools and you get to put them together, like IKEA. I get the stools home. We start to put them together and my wife realizes they are not the right stools. We didn't realize it right away because the stools were picked out six months ago and came in pieces. We checked our receipt. The salesman put the wrong number on our order form. I didn't think to make sure he didn't screw up the order number before we left the store. When we alerted Baers, and in fact spoke to Michael Baer (who should never be put on the phone with a customer due to his indifference and awful customer service skills) he refused to send someone to put the stools together for us unless we lugged the stools and the large/ heavy box back to the warehouse. This is how you treat a customer that you lied to and screwed up his order. So we went back to the store and alerted the salesman what had happened. He was gracious and professional. Too bad he doesn't own the store. Cathy Baer would only allow an exchange and we had to pay extra for set-up (IKEA) and delivery. So we compromised unable to get the stools we originally wanted because we were informed it would take about a year, settled for a lesser quality stool and paid extra to have it delivered. Go to Baers if you want less for more. That would make a great tag line for their store. Cathy Baer refused to ship the stools to us unless we paid for the delivery. Way to make up for your screw ups. Baers Furniture, never again.

Don’t be fooled by sale prices and personable designers. We used them in July, 2009 and spent over $70, 000 to design our new home and it is just not worth the trouble. From receiving inferior quality furniture, deceivingly substituting a floor sample as a new item to terrible delivery and the worst customer service, it just isn’t worth the money you save on sale items. We are still waiting for merchandise that was defective or damaged during the delivery or installation process. It is a wonder they are still in business. Don’t be foolish...Go somewhere else.

A copy of this letter was mailed to Baers Furniture and American Express Card

I am writing to complain about Baers Furniture unfair business practice. My husband and I have been loyal Baers customers over the years and we were very disappointed about the manner in which the top executive and customer service person, Mrs. Baers handled, I should say mishandled this issue.
We bought furniture at the Boca Raton store and were awarded a $300 Baers gift card because we used our American Express credit card and the total purchase amount met the criteria. We returned to the store on three occasions but were not able to decide on a purchase. On one visit, we even took the gift card to the customer service desk to check the balance because we were worried about the incremental decrease over time. We were assured that the full value would be maintained until it was used. At no time were we informed that this was only a promotional gift card that was due to expire shortly. There was no expiration date or notice imprinted on the card. We wrongly assumed the card was a real gift card that was like other gift cards (the value did not disappear) and bearing the Baers name we were confident that it was legitimate.
Finally, we found the perfect items that were valued at $300 and tried to use the card. Only then, after several calls were made we were told that the card could not be processed. We were advised to return during the week when a supervisor was available and could make a decision about the card. The following Tuesday when my husband returned he had the misfortune of meeting Mrs. Baers. She informed him that the card had expired and that there was nothing to be done and added that he wanted her goods for free.
As I stated we have been loyal customers because we had enjoyed previous purchase experiences. My husband felt that Mrs. Baers actions and comments were insulting and her customer service skills were below that which we received from the mere employees.
Mrs. Baers had the authority and ability to make right the injustice of issuing a “gift card” with the Baers name knowing full well it would have NO value by the time it as used. The card should clearly show that it is not a real gift card because it expires, without warning. Under the circumstances, the card should have been honored and the mistakes corrected for future promotions. I am sure that American Express would have done just that. I will be sure to caution American Express to choose their partners more wisely when using their good name to make promotional sales.

Please donot ever buy from Baers and donot give them a security deposit if you are doubtful about your purchase... For one, they are too pricey..secondly they love to keep your money by saying any number of excuses. They would not answer your phone calls and then when they do, they are very rude . We were told that we would be given a refund anytime before the order is being shipped by the sales reo...and now the manager changes the story and says he wouldnot give our money back. The worst experience in shopping I ever had..