Two weeks ago my husband and I visited Baers in search of a recliner. We were assisted by a salesman in finding what we wanted in our price range, which we found.We needed to make sure it fit so we returned the following day ready to purchase it. Our original salesman was not available, so we were assisted by David Baer who told us the price tag on the chair was wrong and the chair was cosiderably more. We we unable to afford the new price so we selected another one. to save money we decided to hire somone to pick it up the following Thursday. When they arrived we saw Baers had sent the wrong chair. I called the store and spoke with our salesman. He said it would be another week for a new one. I asked him if couldn't bend a little on the delivery price, his answer was "No I won't bend a little. I had asked him because we could have had the chair so much sooner and it wasn't our fault they had delivered the wrong chair.Also I would have to again pay somrone to pick it up. We have done alot of business with Baers over the years and when I told him they had lost our business, he really didn't care. I have two friends who are interior designers and were apllaled to hear what happened. We were wondering if this is Baers policy regarding customer service. Pam Rooney, Sarasota Fl 941 371-9406