December 2, 2009

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RE: Bags2009.com
http://www.bagago.com/index.html
Order NO.: 20091121-3292-201957
Tracking Number: EE 065577013 CN
Order Date: November 22, 2009
Order NO.: 20091118-3292-192645
Tracking Number: EE 065576108 CN
Order Date: November 19, 2009

On several occasions, I requested the return address from the Bags2009.com customer service department. However, with each request Bags2009.com either attempted to convince me to keep the unwanted merchandise, purchase additional merchandise, or customer service ignored my e-mails.

E-mail: "Liang Sally" [email protected]

Return Address Requested via E-mail on below Dates:
November 30, 2009
December 1, 2009
December 2, 2009

On Dec. 2, 2009 I contacted the U.S. Postal Service seeking assistance the returning the unwanted items. As per the U.S. Postal Service I was advised to “Refuse” delivery of package, Tracking No. EE 065577013 CN.

With the package received on Saturday November 28, 2009, the U.S. Postal Service informed that I could return the package using the original EMS mail delivery form, Tracking No. EE 065576108 CN; the return address is typed in Chinese.

Please refer to the below e-mail correspondence between Sally Liang, Bags2009.com online retail shopping, Shanghai, China and myself, Theresa Amie of Rochester, NY.

Thank you,

Theresa Amie
_____________________________________

December 1, 2009

Sally -
Please read my response to your e-mail.
_____________________________________
--- On Tue, 12/1/09, Theresa R. Amie <[email protected]> wrote:

December 1, 2009

RE: Bags2009.com Return Address Request

Sally,
I resent that you are attempting to force me to keep merchandise that I did not order and/or that I think is inferior.

I do not like the Gucci-59, I do not want to keep it, and I refuse to give the Gucci-59 as a Christmas present. I would never purchase the Gucci-59 for myself or as a gift for anyone else. It looks cheap!

I do not like the Gucci-59, I do not want to keep it, and I refuse to give the Gucci-59 as a Christmas present. I would never purchase the Gucci-59 for myself or as a gift for anyone else. It looks cheap!

Customer Service Request:
1.) RETURN Gucci-59 –
Reason: Warehouse and Shipment Error: I did not order this product
- EXCHANGE for a Coach handbag

2.) RETURN COACH-246 –
Reason: The purse is not real leather it is made from plastic
- EXCHANGE for a different Coach handbag

3.) RETURN COACH-288 –
Reason: The purse is not real leather it is made from plastic
- EXCHANGE for a different Coach handbag


The Bags2009.com website states:

WHY BUY FROM US?
http://www.bagago.com/why.html
- 14-Day Money-Back Guarantee
- Responsible and Accessible

Replacement:
• Products with quality problems, if notified within 5 days (from the date products were received) can be returned and replaced.
• Customer will need to send the products back to us (Customer must pay the shipping fee), when we receive the products, we will replace it with new ones and ship them back to you.

Return and Partial Refund:
--bags2009.com cannot give a full refund for quality problems such as:
“The product does not look like the ones in your picture.”
“The product is not what I’d imagine it to be.
“I am not satisfied with this product.”
--We will deduct a certain amount of handling fee based on your order total amount and give you a partial refund.

Do not give me a difficult time in returning and exchanging these products. I spent $385-USA on inferior merchandise. I should not be forced to keep the inferior merchandise that I do not want!

If I am given any trouble, I will be forced to return all merchandise and request a full-refund.

Theresa Amie
140 Tamarack Drive
Rochester, NY 14622
1-585-323-1524
________________________________________
--- On Tue, 12/1/09, liang sally <[email protected]> wrote:
From: liang sally <[email protected]>
Subject: RE: Return and partial refund
To: [email protected]
Date: Tuesday, December 1, 2009, 5:50 PM

Dear customer,
Sorry to hear that you are not satisfied with the product.

You know the shipping charges is about $60, It is really not a good idea for both of us to mail back and forth.

I saw your email on Nov.30 that you want to place a new order.

So I suggest you keep the bag and I will you more free gifts or a discount .

What do you think about this idea?

Can I get a photo from you for the gucci handbag?
thanks!

regards
sally
________________________________________
--- On Tue, 12/1/09, liang sally <[email protected]> wrote:
From: liang sally <[email protected]>
Subject: RE: Attn: Sally Liang
To: [email protected]
Date: Tuesday, December 1, 2009, 12:35 AM

Hi,

The shipping fee you should pay is too expensive, so I suggest you place another order to buy what you like, then put the free gifts into "other", is it ok?
________________________________________
December 1, 2009

RE: Order No.: 20091118-3292-192645
Product No.: Gucci-59, Product ID 1852
Coach-246, Product ID 996
Coach-288, Product ID 1039

Hi Sally
No it is not ok; I do not want to place another order – I want to return the handbags - Gucci-59, Product ID 1852 – which was delivered but not what I ordered. I ordered COACH-179 handbag not Gucci-59.

In addition, I do not like two of the handbags I want to return them for two alternate handbags.

Bags2009.com Website States:

Replacement
--Products with quality problems, if notified within 5 days (from the date products were received) can be returned and replaced.

--Customer will need to send the products back to us (Customer must pay the shipping fee), when we receive the products, we will replace it with new ones and ship them back to you.
________________________________________
Date: Mon, 30 Nov 2009 16:06:00 -0800
From: [email protected]
Subject: Re: Attn: Sally Liang
To: [email protected]
November 30, 2009

Hello Sally,

I would like to place another order, but also have to make an exchange. Should I include an order for exchanged handbags when I return the original items? I Could print out the exchange items... I want these as Christmas gifts...

What is the normal procedure?

Theresa R. Amie, M.S., MHC
________________________________________
Mon, 11/30/09, Theresa R. Amie <[email protected]> wrote:
From: Theresa R. Amie <[email protected]>
Subject: Attn: Sally Liang
To: [email protected]
Cc: "Theresa Amie" <[email protected]>
Date: Monday, November 30, 2009, 10:04 PM

Nov. 30, 2009

RE: Order No.: 20091118-3292-192645
Product No.: Gucci-59, Product ID 1852
Coach-246, Product ID 996
Coach-288, Product ID 1039

Hi Sally,
I ordered Coach-179 handbag (currently out of stock), however it was not received; instead what I received was a Gucci purse: Gucci-59, Product ID 1852. I will return the Gucci-59 and exchange it for a different Coach handbag.

In addition, I am returning and exchanging the following Coach Handbags:

Coach-246 / Product ID 996
• Not what I expected - too large and not genuine leather.
o I will exchange for a different Coach handbag.
Coach-288 / Product ID 1039
• Not what I expected - too large and not genuine leather.
o I will exchange for a different Coach handbag.
Order NO.: 20091118-3292-192645
Product: 1* COACH-1464, COACH-288, COACH-246, COACH-179
Price: $255 USD
_____________________________________
--- On Thu, 11/19/09, liang sally <[email protected]> wrote:
From: liang sally <[email protected]>
Subject: order confirmation
To: [email protected]
Date: Thursday, November 19, 2009, 3:38 AM

Dear customer,

Welcome to our site www.bags2009.com. Congratulations! You have placed an order and paid successfully on our site.

Here is your order info:
Order NO.: 20091118-3292-192645
Product: 1* coach handbag-1464, COACH-288, COACH-246, COACH-179
Price: $255 USD

We will ship out your order within 36h and It usually takes 6-8 working days to your door.

Wish you a nice day.

Best regards,
Customer Service
Sally


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Complaint:
Bags2009.com will not provide a return address to return inferior Knock-off Coach handbags. I was going to do an exchange, but due to a lack of cooperation from Bags2009.com, I am returning items and expect a full-refund.

I had to contact the U.S. Postal Service to seek assistance with the return address information.

Theresa Amie
140 Tamarack Dr.
Rochester, NY 14622