Baity's Tire Service, Inc.
P.O. Box 1609
Yadkinville, NC 27055

I had ordered four tires from Baity's on Tuesday August seventh to be delivered to me on Thursday August ninth. The tires were put on my vehicle on Friday August tenth. We paid to have them balanced. They were put on using a bubble balance and did not balance well. They were driven Friday and it was very apparent that they were out of balance. So I took them Saturday August eleventh to Speedway Tire and had them attempt to balance them again. They were put on a spin balance and did not balance, Barry Fowler, owner of Speedway Tire, then told me that the tires were out of round, which simply means that they were not perfectly round. This is why we were unable to balance them, and why we had so much bouncing and vibrating while driving the car. On Monday August thirteenth I called Baity tires and spoke with a secretary who told me that she would have someone call me back. I spoke with a man named Pete who told me that the likelihood of all four tires being out of round were the same as me winning the lottery. He also told me that the man who balanced them probably just wanted me to buy tires from him. I requested that I get four new tires, either of the same quality or better and I would pay the difference. Pete then went on to say that this would not happen because it was not beneficial to them. I would have to buy new tires from somewhere else and then have the tires that I had bought from them at Sun Valley Machine Shop for them to pick up on Thursday August sixteenth and they would refund my money. My husband and I lost the use of our car from Saturday the eleventh thru Wednesday the fifteenth when we were able to get new tires on the vehicle. When the tires were picked up on Thursday by Baitys they refused to take one tire because there was a tear on the tire. We did not cause this tear. It was tore while taking the tire off of the rim. However if the tire had been of good quality to begin with we would not have had to take the tire off hence the tear would not have happened. I believe that I should be reimbursed for this tire if not because of it's substandard quality, then because of the inconvenience that my husband and I were put thru. The tires were not of a quality that they could have been resold to another customer, and it is my belief that this is what Baitys was going to do and is why they would not take the fourth tire back. I would like this matter resolved without having to take any further action. I have been very put out because of this, and believe that Baitys should practice good business ethics and refund the full amount.