I purchased a Mini Baja on 12-29-07. The service by the manufacturer is non-existing. On 7-29-08 I lost a connecting link on the clutch chain, it actually snapped the link in half due in my opinion to very poor and loose chain torque. I could not locate a link within a 40 mile radius of my residence. I decided to contact the manufacturer and have them mail me a link. The srvice person I spoke with, Michelle was anything but customer orientated. She told me I would need to purchase an entire chain. I asked to speak to a manager, V.P. C.E.O. Supervisor etc in the hopes of contacting a person that cared. I was transferred to a person named Rick, a supposed manager that had the same attitude as Michelle. Rick was suppose to call me on 8-18-08 but alas no call. This manufacturer in my opinion will not stay in business due not only to the poor service commitment of their products, but also beacause of the very poor customer relations I have experienced with a $2.00 part. I seriously considered purchasing two more of these units for my grandsons, but due to the very poor, poor, poor customer service I have experienced, alas to say I will never purchase another product manufactured by this company.