Hi Darin,



I reviewed your warranty claim and found that the service center (Performance Cycle) is waiting on 1 part to complete your repair.



BR150S-505: planet gear set



This part is out of stock, but due in shortly from our overseas factory. We have 3 shipments due in tomorrow (02-24-2009) and 1 that is still awaiting an arrival date.



The service center placed the part order (order # 2308714) on 01-27-2009. This early enough to guarantee the warranty order will be filled from any of the 3 expected shipments.



There is a delay from when we receive the shipment to its shipment to the service center. Usually, out of stock orders begin shipping out about 14 business days after the shipment is received. This does not mean that the parts are guaranteed to the shop by 14 business days after 02-24-2009. In some cases, we receive shipments within 1 to 2 weeks of the expected arrival date. As a general estimate, it is reasonable to expect the remaining part to be shipped to the service center within 3-4 weeks from the arrival date to our warehouse.



Feel free to email me if you have any further questions or concerns.



Kind regards,





Kat Robinson

Baja Motorsports

Customer Service

Toll Free: 888.863.2252 ext: 7013

Fax: 866.316.4602

http://www.bajamotorsports.net

Yes, it is a long time. I apologize for the extreme delays.



You warranty is frozen and you are not penalized for any time the unit is down due to warranty repair.



Best,



Kat Robinson

Baja Motorsports

Customer Service

Toll Free: 888.863.2252 ext: 7013

Fax: 866.316.4602

http://www.bajamotorsports.net