As big as is the name of the company, as small as its attitude towards customers. I purchase ULIP based life insurance policy in march 07 (no - 0045696230). As I asked for my acc. statement in sep07, I noticed a lot of un-authorised deductions in it. I immediately mailed back the request to explain these deductions. Almost 2 months over, nobody is there to address to my complaint. There toll-free no always tells that '' our system is down today''. No e-mail reply at all yet. They completely forget you after selling you their product. Shame!!