Please pay attention if you do not wish to lose your money and waste your time. In November of 2006 I contacted the Bakos Group for resume evaluation services. Speaking to a person there who will identify himself only as "Jack," I committed to a verbal contract for services. I was supposed to have received a professionally re-written resume from the Bakos Group. What I received was far from it. For starters, the resume was titled, "SALES PROFESSIONAL" - notice the misspelling? I guarantee you any potential employer would!! There were, in addition, 17 other spelling or grammatical errors and four factual errors, including an incorrect e-mail address and span of employment at a previous position that was off by over a year. Prospective employers check this information! Previous employers must, by law, provide dates of employment of their previous employees to companies making legitimate inquiries of such.

I was furious and demanded the return of my money. "Jack" refused. He told me I could submit "suggestions for revision" which the writers would "consider." Consider this: what this amounts to is me writing the resume and paying someone else $295 to type it!

Please keep in mind that at no time prior to getting my credit card information did "Jack" inform me that no refund even for an incredibly poor job. I thought, as with most services, if a job is performed so miserably poorly that a refund and an apology is a matter of course.

I called my credit card company, Discover Financial Services, and entered a complaint with the Disputes department. Initially, the result was a credit for the amount in dispute. With the next statement, however, the amount was re-posted. This is a very good reason to never do business with Discover.

I have no recourse, it seems, other than to contact the BBB in the city in which the Bakos Group is located and to file a complaint with the District Attorney and the State of Massachusetts Attorney General. I informed "Jack" that I would do this and he laughed as he hung up the phone. He apparently doesn't think I'm serious. Or perhaps he doesn't think much of the power of these offices.

Mine will be the third complaint to the Office of the State of Massachusetts Attorney General in the last three years. It is my sincere hope that Bakos Group will be shut down.

I advise you again, do not do business with Bakos Group. You will lose your money and waste your time doing so.

Regards,
Ryan Baggett