I purchased a pair of size 9 shoes from Ballroomdancingshoe.com. I tried them on once and I realized they were too big - I needed a size 8.5. I immediately followed their website instructions to apply for a RMA so I could exchange the shoes. Ballroomdancingshoe.com never emailed me the RMA.

I waited a week and emailed them again. Ballroomdancingshoe.com didn't send the RMA so I wrote letter and asked them to use my letter as a RMA - shipped the shoes back to Ballroomdancingshoe.com by US Mail - priority, insured, signature required. Ballroomdancingshoe.com refused my box - sticking on it a neon green "refused" sticker, and a neon yellow pre-printed "Please Request RMA#. Per our policies... How to request RMA#: Go to http://www.ballroomdancingshoe.com..." Obviously they refuse tons of shoes -- since they printed lovely yellow stickers to refuse shipments with ease. I tried calling them every day for a week - left them voicemails. No response.

After my shipment was returned to me, I went online to the Better Business Bureau - they have a F rating from the BBB as there have been 87 complaints filed with the BBB: http://www.bbb.org/northern-alabama/business-reviews/custom-made-shoes-companies/ballroom-dancing-shoe-in-madison-al-900006610

I finally filed my own complaint against Ballroomdancingshoe.com with the Better Business Bureau. Unfortunately according to the BBB website, the company has failed to respond to 62 of the 87 complaints filed against the business - so I don't feel very optimistic.

I am stuck with a pair of brand new never worn shoes that don't fit and a company that clearly should not be in business has my $53. I'd love to return the shoes for a refund, since the company doesn't deserve my money or business. We'll see...