Bally Total Fitness
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Category: Lifestyle
Contact Information
Maryland, United States
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Bally Total Fitness Reviews
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wilmaflintstone
February 28, 2009
Unethical Billing
Bally Total Fitness is the worst company to engage into a contract with...They lowered my monthly fees for no reason, over a course of 4.75 years - I moved almost 24.5 miles away from a facility and they refused to let me out of the contract. I would have rather paid the higher price so I would have been DONE 3 years AGO then to OWE them 200 NOW and go to collections when I am unemployed and have been on welfare and have NO INCOME.
I am going to send my complaint to any business commission, trade practice, federal, state, international that I can - because if I am sent to collections for unethical billing - I will come unglued. But for all I know - it is in the contract that they are allowed to bill us however they want. But I do recall that I was signing a 36 month membership - at a set monthly rate.
DO NOT JOIN BALLY TOTAL FITNESS! YOU ARE NOT JOINING A MEMBERSHIP! YOU ARE FINANCING ONE!
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Jacky
February 28, 2009
No customer service
This company is one of the worst ones I have ever had dealings with. I had a Ballys Employee lie directly to my face to get me to sign a contract. Once I filed a formal complaint against him, I found out nothing ever happened. This guy swore to me that I was only signing a document because I was using my debit card for my friend to pay her member dues. Three months letter the calls start coming from Ballys corporate that I owe money. This employee had me sign a contract as the Buyer on my friends membership because she did not have a debit card.
I even went back to the employee and he acted like he was talking to corporate and came back to me and said that I was not the buyer but only a sponsor. what the hell does that mean. Obviously nothing because I am still the buyer on this contract and am no longer friends with the person whose membership it belongs to. Now that she isn't paying her member dues, Ballys is coming after me. I have spent hours on the phone with corporate trying to straighten this out and get told something different every time I call.
Customer service is horrible. I am constantly on hold and they do not update their computers or notes with conversations or agreements. I will never in my life be a member of ballys and I will continue to file complaints against this company.
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Harry C Shayhorn Jr
February 26, 2009
Unethical Billing Practice
My wife and I joined Bally in 1988. We have faithfully paid our fee each year for the last twenty years with the understanding that they had a right to raise the rate 10% each year. Last year they sent us a notice that if we paid for two years the cost would be less expensive. We just got notice that they raised our rate $66.00 from $198.00 to $264.00. I called Bally and was told that because we took advantage of the lower rate it nullified our original contract. This practice of offering a sale price for paying two years of dues so they can void your contract is unethical and should be illegal.
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John
February 23, 2009
Awful experience
I signed a 3 year contract with Bally Total fitness on 12/01/2008 in Massachusetts. The contract states that I am eligible to cancel my membership after the 60 day trial period but within that time frame I would have to visit the club at least 17 times. Due to my an unforeseen business trip to Turkey, after visiting the club 6 times I had to leave the country for 30 days. Shortly after my return to the US, my trial membership period ended.
On 02/04/2009 I sent an official cancellation request via mail with copies of my boarding passes and ticket receipt to Bally Total Fitness Cancellation Department (12440 E. Imperial Hwy. Ste. 300 Norwalk, CA 90650) explaining my situation. On 02/21/2009 I received a phone call from one of their representatives informing me that my cancellation request was denied as I did not visit the club 17 times within the trial period. I explained that there was no opportunity to do so because in the last month of my membership I was physically not in the country. I also did not visit the club 17 times in the first 30 days because I did not expect to be sent on a business trip in my last 30 days of the trial period. It was not within my power to neither postpone nor cancel my business trip so that I could complete the 17 visit requirement. I have already paid the full amount for the 60 day trial membership fees to them and an not interested in renewing nor extending my membership as Bally has treated me poorly and provided little to no customer service during this entire process.
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YAYA
February 19, 2009
CANCELLING MEMBERSHIP
I AM WRITING TO INFORM U THAT I HAVE LOST MY JOB AND I WANT TO CANCEL MY MEMBERSHIP...AND FOR SOME REASON BALLY DOESNT WANT TO LET ME CANCEL...I DONT WANT BAD CREDIT...I AM STUDENT I DONT HAVE TIME TO ATTEND THE GYM ANYMORE AND THE PERSONNEL WAS REALLY RUDE TO ME...I AM ONLY 19 AND LIVING ON MY ONE...I NEED TO CANCEL MY MEMBERSHIP NOW...MY NAME IS YAHAYRA RUIZ...MY NUMBER IS 408-489-0346...PLEASE HELP
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Cyclone123
February 11, 2009
How to cancel in an efficent way? Please help
Hi everyone
I was researching today and I read a whole bunch of reviews on how it's difficult to get out of the contract at Bally's. People were tricked into 3 year commitment. Their paperwork took forever to get processed and they had to pay an additional month of fees while waiting for it to be canceled. Unfortunately, I signed up for Bally's yesterday. However, my contract is not 3 years, it's 2 months. I wish I had looked at this carefully before I signed up. My friends signed up and none of them told me it sucked. :(
Anyway, what is the most efficient way to cancel the membership? I'm planning to cancel it after 2 months. I will get billed every 15th. I'm guessing my contract ends on April 15th. I don't want my membership to be active after April 15th. I read in the contract that it asks for a 30 day notice. Do I need to give a reason?
I'm planning to send 3 letters, a whole bunch of emails and 3 faxes.
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marina
January 20, 2009
Cancel membership
I have been trying since the begining of January to cancel my membership and get my money back. I have sent two letters 9 emails, and have tried for over sa week and a half to call, only to hear the lines are to busy, due to high calls, please call back and then it disconnects.
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Got taken
January 2, 2009
Gym closed down can't get in touch for refund
My friend and I went and signed up for a 1 year deal at Bally's Gym in Jacksonville even though the rumor was they were closing down. When we got their we spoke with the manager Craig Laird employee #715831 he assured us this was a rumor and that the gym was putting in a 30k sqft spa and that this was a brand new gym and their was no way it would go out of business. LIES, LIES, LIES, a month later went to work out and doors locked and a sign on the door saying sorry out of business. We were then told our membership was transferred to PowerHouse Gym but after 2 weeks of PowerHouse not getting paid we couldn't use their facility can't blame them. When I tried and still try to contact Bally's head office it would't answer stating to many calls and you can't leave a message. This company is going out of business for sure so beware when you sign up for a membership they will take your money and run.
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Ludvig
December 24, 2008
Fraud and cheating
ALERT to anyone with a gym membership!! I was recently a victim of a theft at Bally Total Fitness in Beachwood, OH. I entered the gym at approximately 10 am on November 11th and when I returned from working out, my lock was completely removed from my locker and all of my personal belongings were stolen!! This included my house/car keys, cell phone, purse, gym bag and clothes. After scouring the locker room twice, I reported the incident to a less-than-empathetic employee at the front desk (and an even worse Manager!!). I could only remember the number to my bank, so I contacted them to report my debit card and check book stolen. I next contacted the police and they promptly arrived to take my report. By the time I made it home (approximately 90 minutes later), the thief had charged $8, 500 on my credit cards and written two checks totaling $1, 500!! Eight different merchants allowed this thief to use my credit cards that clearly stated 'PHOTO ID REQUIRED' on the backs of them!
I am writing to alert everyone of this crime and my terrible experience. Almost one month and approximately $10, 000 later, I am still not the same. I wouldn't wish this on my worse enemy. And the sad part is that the Detective handling my case does not seem motivated to catch the thief at all. He stated to me in our first conversation, 'I get 4 or 5 of these across my desk every week.' With such a poor attitude like that, he doesn't help my feelings of being victimized, violated, fear, frustration, etc.
I have not received any support or assistance from Bally Total Fitness. A contact in their corporate office stated that, 'this doesn't happen very often.' Since publicizing my story, I have met and heard of NUMEROUS people with similar experieces at Bally Total Fitness and other health spas.
So as the holiday season approaches and the economy continues to weaken, please be advised that the thieves are on the prowl. Please be careful and protect your personal belongings because Bally Total Fitness and others certainly ARE NOT!
CAUTION: DO NOT TAKE ANY VALUABLE ITEMS INSIDE THE GYM!!!
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Natalia
December 22, 2008
Canceletion
When i was 14 weeks pregnant ...i sent a letter to Bally Total Fitnes that my ob/gyn gave me ...in order to cancel..my membership..they sent back a letter saying that since my membership included the family and friends option..i still have to pay more than $400...because my husband was included in it...i'm still paying and i don't see the day this is gonna be over...besides..when i signed the contract...the employee told me that...i could cancel for any reason..and i just had to pay a $50 canceletion fee...and if it was for a medical reason..was no fee to cancel...This is an abusive practice...
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