I will never recommend or use Bally's Total Fitness again. On August of 2009 I signed up online to Bally's on a 30 day month to month no contract for $30 a month. I had a toddler and figured I could take the baby and work out however I found out Bally's child care schedule didn't fit my schedule and wasn't always available. Then I cancelled after 3 months via phone and email. Bally's continued to deduct/draft $30 for over a year out of my account after my cancellation and now I am owed a little over $400 dollars and they refuse to refund me. Why should I pay for a service I didn't use? All because they are saying I didn't put a cancellation in writing. If and when you sign up via email it never states that. I have written several letter to the Refunds Dept & Corporate Office and still no response. I would never recommend Bally's to anyone or do business with them again.

DO NOT sign up with this gym. They refuse to cancel my membership. I called the 1-800 number and waited on the phone for almost an hour to talk to someone. I told them that I had lost my job and could no longer afford to pay for the membership and would need to cancel. They refused. I have had to change credit cards to get them to stop billing me. They are VERY deceptive. Do not waste your time and don't let them trick you into doing the trainer sessions. They are very over priced and you can do everything they "teach" you, on your own. I went to two of these sessions and wanted to cancel and they refused. IT IS A SCAM! Please trust me on this. I had read other complaints but ignored them. Please don't make the same mistake.

Bally's home office has waits of up to 2 and a 1/2 hours to speak with a representative only to be promptly disconnected. Their sales people will tell you anything to get you to sign a contract and then that contract is binding for 3 years. When you complain about being misled by staff you are simply told that is doesn't matter what you were told (even if it was lies) because you signed in "blood" basically, for the next 3 years. You will never be accommodated or treated as a paying customer in any way after signing a contract as normal business must do. They do not care if you are unhappy because they have your credit card # and that is all they care about. In the end, basically everything they tell you in the beginning is a lie to get your money and they make any contact after that impossible.

I just signed a Bally's contract at 11:52am PT on 3/24/2009. What I thought I was signing was a waiver for possible injury in the club. The club manager, D. L. employee #****84 was the agent I signed with. I need to cancel this contract but I see now that Bally's has a reputation for unethical dealings. I would like to have some weight with me when I try to get my money back. Maybe if they know they are under investigation they will deal fairly with me. I have been unemployed since October 2008. I was depressed because I had not received any responses to my employment applications. So finally I received a call about an application I submitted. However I had to pass a physical ability test before being considered. I thought using gym equipment to condition my body would improve my ability on the test. I needed two things from a facility; it had to be close to home, and no contractual obligation.

I told Doug that I was unemployed and that I could not sign a contract at this time. I asked if I could just pay cash ahead of time every month. He told me that was ok. The club is close to my home. So I went in and was told I just needed to sign a waiver to protect Bally's from unnecessary law suits. What I read and signed was in fact a waiver affirming I would not hold Bally's and its agents at fault if I were injured in the club. I was then lead out of Doug's office to the lobby and he gave me an ID for the club and as I waited for Doug to give me my copy of the waiver it became apparent to me that he had forgot to give me my copy of the waiver. So I asked for it, he laughed and said oh yeah and came back with the contract that I now have. I did not think anything about the added pages because he was explaining to me while he gave me the papers that he was giving me the schedules of the club's itinerary.

I picked up the papers to start scheduling my workouts and noticed that I had been given what looks like a three year contract. Though my signature is not on the contract it had other information pertaining to me.

I went to the Humble, TX Bally's Total Fitness back in Sept 2006 . I signed up for a month to month contract cause i already had a 24hr Fitness membership but that facility was quite a ways from me. So after 2 months i decided to cancel the Bally's because they closed at 9pm and i ususally didnt get home til after 9pm at the time, so I ended up at 24hr fitness all the time and keeping this was a waste. SO when I called they told me i couldnt cancel becasue i was under a 3 yr contract. The sales person at Bally's lied to me and told me that i was on a month to month and could cancel at anytime. I have been struggling with them for the past 2 yrs trying to get this off of my credit. So far nothing has changed. Does anyone know who i could contact to put a stop to this.