This is a complain concerning cancellation of Ballys total fitness gym membership back in 2008. i was a member of ballys by my work in new york. i was unfortunately let go and couldnt keep the membership anymore as i live in CT and the gym is in NY and i was in a plan that i couldnt use my membership elsewhere. there was also no ballys by me and I WAS UNEMPLOYED. i sent bally's a written notice of cancellation as soon as i was let go from my home address. i explained the situation. i never heard from them again or this membership until i got a letter from a collection agency stating i owe them money. turns out they received my cancelation notice and needed more info but sent it to my WORK address not my HOME address. naturally, i never received it as i dont work there anymore. the letter went back to them as undeliverable. instead of contacting me on my home address or my phone, they just decided to let 2-3yrs pass and give my account to a collection agency. Now. i have spent soo many times on the phone with them and the CA to finally cancel this membership that should have been cancelled 2yrs ago and is still getting nowhere. please help me. please suggest ways on how i can finally clear this issue. this is also hurting my credit and finances. please send me any information that can help me finally get this issue resolved and i also want to file complaint against bally. thank you! [email protected]

In december was notified that credit card was expiring and to contact with card or new expiration date. I called to cancel pay as you go membership and was told by rep that the only way to cancel ws ny written letter. I was told no fax or email. On Dec 21st I mailed a letter canceling. In Jan my card was charged. I called and talked to rep who advised that ther must be some mistake and in Feb the Jan charge was refunded and a new charge was applied. I called again and rep advised no record of 2 previous calls or letter received. Said letter must have gotten lost send again to a DC address attn cancelation dept which I did. My march statement has a charge again. This time I wrote a 2nd lengthy letter to Citi Card which is investigating this scam. In addittion I emailed to Ballys and they now replied that my account is closed and no refund is due. This by email which I was told in December cannot be done. Going to the state consumer complint dept for resolution. This outlaw company needs to be shut down

Let me begin...
1st. Customer service is a joke. There were times I was patiently standing at the protien bar, only 1 there,
and completely ignored! or until the lazy @$$ got tired of sitting there and figured out the only way to get rid of me was to serve me.
2nd. Unprofessional. I missed a payment 1 time. I remember going home and listening to a voicemail from the old lady at the front desk. "this is ballys, if you dont make your payment, you cant come back"...lol
I was laughing histericly.
3rd. my buddy and I started working out and hitting the gym hard. He was a member longer than me.
So, in the past he hardly ever went. His yearly membership fee was $100. Then we started going more, his fee was raised to $134. Now we are still going 4x's a week. His membership fee is now $202...lol
He confronted the GM and he stated, Balleys was bought out by a new company. The new pricing system capitolizes on people who frequently go, not the new comer. So new customer get the better deals, rather than loyal members.
4. Lazy trainers... I never needed a trainer, but when I see those so called trainers, train people its a joke.
The trainers put those poor people on a treadmill and say, "be back in 20 mins"...lol
5. this one is specificly for Springfield, NJ (RT22 east).
Horrible...horrible...horrible... rest rooms.
On the gym floor, there are never any paper towels.

Once my contract is up... I am canceling my CC# and will ask them to remove me from their database.

Been a member for over 15 years, time to renew again. I need to wait until payday, no biggie. "We can't let you workout until you pay" No biggie, they even let me use their phone to call the automated number that reaches no human. "Speak to the mgr?" Sure. Here he comes, no pleasant nature, no hello sir, no nothing, doesn't offer to shake my hand, .. nice to meet you too. Texas hospitality at its worst. This is the mgr???? The best option to him was for the customer to leave the gym and produce a 2 week pass. If I weren't in the computer already, and was a frail wimpy guy, a safety concern may have been some valid reason I guess, but no... the concern is money that is 10 days away, for which i have a year membership plus for each day in waiting. Customer service guys, I have 19 years sales experience, there is no way I would let an existing customer leave without my product. Here is my question, if you don't appreciate customer loyalty after 15 years, what does it take? The fact is there is a way to produce the temp membership on site and take care of the customer who drove from who knows where. The mgr didn't even look at the computer to see who the heck he was dealing with. Bally's you haven't let me down, I'm sure there is a DM or CM that would like to train this no people skills, no business skills mgr., I've got my temp. membership, still a customer, but provided my experience today, I will hold onto my gym ads.

I signed up for a Ballys membership in June 2008. I am a student and go to school out of state, so I was looking for a gym for two months. I was told by the man who helped me sign up that I could work out for 60 days and then I could cancel my membership, as long as I did so within ten days of the 60-day point. If I didn't, I would be signed up for a year contract. He was going to give me the membership for $39.88 a month and waive the cancellation fee to make it appealing to me.

I went in within ten days of the 60-day point and told the person at the front desk that I was on the two-month trial membership and I wanted to cancel. I filled out some form and was told it was taken care of.

A month later, $39.88 is deducted from my bank account. I called Ballys and they told me that I was signed up for a year contract. Apparently, the only way to cancel a membership is to write a letter to corporate and send them $50. To get it over with, I just wrote a letter and sent $50.

A month later, $39.88 is deducted from my bank account. I called Ballys and had them stop the electronic funds transfer. I'd rather get bills then just loose money without having any say in the matter. The woman I talked to told me I should have been canceled when I went in the first time, I did not need to write a letter and I certainly didn't owe them $50. I would be receiving a $50 check in the mail shortly.

A month later, I get a phone call saying I owe $39.88. I explain to them what's going on, they look at my account and apologize, telling me they will cancel it and a check is in the mail.

A month later, same story. I insist on speaking to a supervisor, who tells me she is very sorry and she will personally handle it. For the next two weeks, I receive daily phone calls from a computer telling me I owe Ballys money. I call Ballys and ask if my membership has been canceled. They tell me it's in the works and it will be done within 7-10 business days. I tell them that's great, but please stop calling me because I'm in class every morning and it's irritating. They turn off the system that calls me.

That was two months ago. Yesterday, I received a collections letter in the mail. I went into Ballys immediately and they told me they were so sorry, this should have been canceled months ago, and to come back at 9am tomorrow morning when corporate is open.

I went back at 9am this morning and corporate is not open. 'Corporate is in California, ' they tell me, 'so that's noon our time.' The woman at the front desk tells me she's sorry, she'll take care of it, and to come back that evening to get my finalized cancellation paperwork.

We'll see... if this continues to be a problem, they will get reported to the Better Business Bureau and I am contacting my lawyer. I hope all of you out there who have problems with them file a federal report, and that no one signs up for a membership there. They're alright while you're a member, but it's impossible to get out of, and you're credit will suffer because of it.