B&Q
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Category: Home & Garden
Contact Information
Wandsworth b&q, London, United Kingdom
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B&Q Reviews
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Yasneedschocolate
May 29, 2011
Poor service
Every time I visit b&q the service is shocking. Does anyone know if there is anyone I can comp, sin to and actually make a difference. I don't ever complain but am so fed up I want someone to know that they are losing my custom!
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Deebailey
November 10, 2010
Shocking service
We paid for a vanity unit in the farnborough store. £360, pounds paid with the understanding out furniture would be delivered within 4weeks, however seeing everyone elses complaints this sounds like the beginning of the lies. I rang after 4 weeks to enquire after the product and was then enlightened I wasn't dealing with b&q any more but a PJ holdings! When I rang them I was informed the unit was out if stock and was expected in at the end of sept, another call I was told mid oct.. But mist likely end of oct.. I rang again at the end of oct and I was then told it was unknown when the product would likely to be in. I was seeing red at this point and realised I was being scammed by a well known company. Plenty of futile phonecalls to staff who where clueless except in the art of taking payment. Following many calls to various depts I was put through to b&q home.. I eventually got my unit on 10th oct.. Turned out product was I'll suited and needed to be returned.. Que more pathetic customer service .. I eventually got a refund on 10 th November, it remains to be seen if money has made it into our account... Never ever will I buy anything from b&Q I would rather gouge my eye out with a muddy stick.
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davethackeray
January 2, 2010
Reserved online - drove 50 miles and didn't bother to tell me item wasn't in stock.
Bought a discounted toaster by reserving online to collect at the York outlet. Drove 80 miles in the snow to collect; decided to call and ask them to put to one side to hurry things through.
Was then told the item was out of stock, and someone should have called me.
160 mile round-trip for nothing. No recourse or promise of rectifying situation. Hopeless.
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Chicho
November 16, 2009
Awful experience
I purchased a kitchen from B & Q on 01.06.09. I was told I would be informed of delivery date as I wanted it to be delivered on a Thursday. I was told if all items were in stock it would come direct from store, if not it would come from a depot. On Friday 19.06.09, while I was not at home, the kitchen was delivered. On 27.06.09 my fitters came to fit kitchen, they found 2 out of 3 work surfaces were damaged, a post was broken, pieces were missing from the assembly parts and 15 pieces of the kitchen were missing from order, including drawer fronts, door, end panels, cabinets etc. The manager told me that he would not give me the missing pieces or a refund until he had investigated matter. I took all pieces in my possession back to store and was only offered partial refund, for bits i had returned, not the missing pieces. I complained to complaints department, only for them to be so incompetent I had to add them to complaint. On 29.06.09 I was told I would get a full refund, but not because they agreed that pieces were missing, just for customer goodwill. I have a bill for £200 from my fitters for starting to fit kitchen, but B & Q refuse to pay saying that all items were delivered. By 01.07.09 B & Q admitted that 2 of the missing pieces were never delivered, but that all the other pieces were, and I am entitled to nothing. I was not prepared to let the fitters fit a kitchen, without me knowing that B & Q would give me the missing peices, as I had no intention of paying for them again. The kitchen was not fit for purpose and trading standards say they are in breach of contract, but still they won't pay my fitter's bill. B & Q are useless and couldn't care about customer service, and are quite happy to call their customers liars and thieves. I cater from home and not only am I out of pocket £200 to my fitters and about £25 in petrol to and from store, and phone calls, my business has suffered and I have lost earnings and goodwill of my customers.
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Rushtu
October 14, 2009
Worst company ever
Having read some of the archived comments about the B&Q service received by other customers, I was keen to add my own comments regarding the ongoing saga of my bathroom installation.
The story so far...
February 2007 - visit local B&Q store to arrange a home design consultation. Agree date for consultant to visit. 5 minutes before due to arrive, receive call from store saying consultant has phoned in sick - arrange another date for a visit. No show from the consultant, storm down to the store where I am told "oh yes, he's let someone else down today as well". Arrange another date with a different consultant. Consultant arrives!!! Happy with design, place order, fitting will be within 12 weeks (in retrospect I should have seen the warning signs at this point). Agree finance - details will follow in the post.
March - no information received in the post. Visit store to ensure finance is OK and order has been placed. Everything OK, expect a call from the Installation Centre. Wait a couple of weeks, no call from installation centre, call 0845 number - order is OK, expect a call from the fitter for prefit survey Delivery company want to arrange delivery - how can I without an installation date?
April - no call from fitter, phone 0845 number - don't worry fitter will be in touch. Still no call, phone installation centre - fitter has decided he doesn't want job, new fitter assigned. No news from new fitter, call installation centre - he's lost the paper work, this is resent and he will be in touch.
May - further calls to installation centre to chase up fitter. Finally have prefit survey, installation will be 24th July (16 weeks after initial order). Installation centre will be in touch to confirm delivery.
June - store want to arrange delivery, arrange suitable date
July - call to installation centre to confirm delivery, waiting on paperwork, but someone will phone me back. Follow up call to installation centre, bath hasn't been sent off for jetting and won't be back in time for installation, fitting will now be 16th October.
Having not received the promised phone call from a team leader today, to discuss extending my finance agreement (I refuse to pay before it is fitted and current agreement runs out in August) and to make a formal complaint, I called the installation centre again. No-one available to talk to me, will call back tomorrow...
One way or another the saga will end - either I will get the service I require, or the order will be cancelled and I'll try again with another company. Never again!
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HenS
September 15, 2009
delays in delivery
Mid-August, I wanted to build a simple carport and went to the neaest biggish B&Q. Amazingly they did have all the bits and pieces in stock, but promised me delivery within 3 or 4 days. Well, it took close to a month. <br />
I phoned in repeatedly and was given the runabout each time.Eventually, they got their act together and delivered; but they could not even tell me more or less what time to expect the stuff. Wasted 3 weeks of perfect weather+1 Saturday waiting for the delivery man!<br />
A letter of complaint to B&Q head office in Renfrewshire went answered - not even the courtesy of an acknowledgment.<br />
I need not add what I think ofB&Q.
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lizcat
September 14, 2009
Product not fit for purpose
We recently bought a shower enclosure from B&Q with an integral wooden drying board. We had it fitted by our own builders but within one month the board had warped and gone moldy. In addition the enclosure does not enclose water so it sprays across the bathroom when we are showering. We have spent the last 2 months trying to get the store to listen to us. They sent 2 men to the view it who wrote a one line email stating the shower head was in the wrong place - this is a lie. We gave them pictorial evidence and delivered a letter stating the 'Sale of Goods Act' as the product is not fir for purpose. The manager of the store refused to read it and has refused to do anything more. We have stated that we do not want a new wooden board as a replacement as this will need to be done on a monthly basis for the rest of the bathrooms life - we have been ignored. We are now about to send the letter to the MD and then we will have to go to the small claims court. I am wondering if we should do a mass action against the company? Can this be done? There seem to be a lot of unhappy people out there who have dealt with B&Q.
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john wright
May 13, 2009
unfinished work
i ordered a new kitchen from b&q and they came last mon 4th may to install it, 4 days i was told
its now 13th may and still waiting for appliance to come, walls to be smoothed down w, machine to be plumbed in as f/f too dish washer also which they sent wrong one and had to have units moved. given stories about coming tues then when rang them was told wed, today
told they have own workmen still they forgot things, saw not big enough and even broke hob in process, which is being replaced diferant plumbers came no proper connection with then and told my wife to go to shop and buy a extention am waiting to see if they come today i have photos here but will as i said seee what happens today i told them i spoke to trading standards woman didnt seem to care and e mailed watchdog too
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Mary J Moss
May 10, 2009
Poor Quality
I had a new kitchen out in in June 2007. Ever since the beginning bits have been falling off. Now, one of the cupboard doors is hanging at an angle and there is a hole appeared in the back of one of the cupbpards.
I need someone to come and fix it ASAP, otherwise, it's just going to get worse.
Yours,
Mary J Moss. Mrs.
I don't hear very clearly on the phone so, the phone No I have given you is that of my friend who takes calls for me. Otherwise, you can reach me on my mobile (Text only ). The number is...
07980 763 991
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November 10, 2008
Bathroom Installation
I am very upset with the service i have recived from B&Q, I purchased a Bathroom Suite and other iteams for the bathroom, when it came to making the full payment on these products B&Q was more than happy to take my money and i had serveral calls to make payment from the staff. Once the payment was made i didnt get a installation date from B&Q until a month later and thats was only because after the constant phone calls to B&Q for a installation date i had to make a visit to the store myself. Everytime i spoke to a member of staff on the phone the was very unhelpfull and was'nt will to help. I was given the installation date 10/11/2008 but the B&Q team failed to turn up, when i rang the installation date they advised me they trying to get hold of someone to install the bathroom suite, and dont know how long it will take. This is disgusting behaver from B&Q as a company and from there staff, its like once they have your money in their pockets they dont care when the iteams are installed or even delivered.
If i had the choice i would never of gone with this company and in future will not recommend anyone to go with this company either.
I am very upset and angery with B&Q and think they need some training in Customer Service and achiving objectives because clearly they are not doing this at the moment.
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