I got sucked in by a big-discount-today-if-you-get-a-store-card offer, and it went badly right from the beginning. I applied for a store charge card but was told on the spot that I'd been approved and "upgraded" to a Visa card. I said I didn't want a Visa card, and was told I had to call an 800 customer service number, and ask them to "downgrade" my account to a simple charge card. I did that immediately, but a week later, I still received the new "welcome packet" for the Visa. I ignored it, as I'd been told to do by the rep I'd talked to. But then I never received the other card. Nor did I receive an invoice or statement. I couldn't see or manage my account online because I had no valid account number -- only the Visa account number which had now been cancelled. I waited a few weeks, but nothing. Then I got a call reminding me to activate the Visa card. I called customer service, waited on hold forever, and then got an agent on an insanely static-troubled headset. I tried to explain the situation and get the problem corrected, but I could only understand every third word the guy said and had to keep repeating myself because he couldn't hear me, either. Crazy. I suggested he get a different headset. He said he couldn't. I asked if he could transfer me to someone else. He said everybody there at the call center had the same problem. They got a lot of complaints about it, he said, but the space they were in just had a lot of static. So we kept trying, but it was like talking to someone in outer space. Finally I was able to make out that the account was past due and had a hold on it. I was furious and alarmed, because how the heck can you pay a bill you don't have an account number for? I said I wanted to pay the entire balance immediately, have them reverse late-fee charge, correct my credit report and close the account. He said he'd reverse the late fee, but I couldn't understand him well enough or be heard well enough to get the mailing address or to pay by phone (which would have cost me an extra $15 bucks, but would have been well worth it at that point). And he couldn't give me my entire account number (which I'd need to pay online). It was the most maddening situation. I finally sent a check to what I HOPE is the right address with just the last four digits of my account number, which was all the agent COULD give me. Now I am just hoping/waiting for my check to clear. I have excellent credit, and it makes me insane to think that for the $100 bucks I saved at the store, I've wound up wasting all this time AND having my credit score put at risk — all for a stupid $268 balance. I just hope I can get my payment applied, then get this account closed for good and make sure they correct their erroneous report to the credit bureaus. I am convinced none of this was an accident, and reading the complaints of others who have had similar experiences, and the company should be investigated for fraud. My advice: DO NOT OPEN A CREDIT ACCOUNT WITH THIS COMPANY UNDER ANY CIRCUMSTANCES.

Banana Republic sent me an email on informing me that my order with them would be delivered using DHL@Home . Two days after the latest delivery date shown on BR's email I still have no delivery. I called Banana Republic to find that it had in fact been delivered to a "James in Flat 2" THREE DAYS AGO! I'm certainly not James and I live in completely different block to Flat 2! I do not know a James in my block or in any other block and do not recall leaving instructions for my parcel to be left with a neighbour.

Shockingly this is not the first time I have had something intended for me left at a random neighbour's flat. I had absolutely no idea until the lady kindly rang my buzzer the evening of the delivery to give me my parcel. I did not know her at all as she lived in a completely different block and had no access to mine! The behaviour of couriers is lazy, fraudulent and shocking. Why would they 1) leave the parcel with someone else and 2) accept a signature that is clearly not the intended recipient.

I have contacted DHL but am as yet to hear from them. Doubt it. Lazy, fraudulent scums.

Dear All! Reading all previous comments, it seems that I'm at the right website to voice my credit concern with Banana Republic's online payment. And hopefully, the company should take it seriously and solve it as soon as possible before missing more clients. FYI - I don't buy anything from them after the disaster experience I would like to share with you right now.

I had a purchase of $42.11 on Gap in July 2010 using Banana's credit card. As a diligent customer (also with Ann Taylor, J. Jill, Talbot) and get used to Banana's credit system, I did my payment online as usual. In September, I checked my personal bank account and figured out that my payment with Banana wasn't gone through. I then checked my Banana and figured out that I didn't!!! Thought that it was my mistake for not being carefully for the last bill. I did make my payment, including $25 late fee charge right away. To make sure that I did it right this time, two days later I accessed the website again, and it said that the payment went through. But in October, I received a 888- phone call and then a message said that I didn't pay my bill with Banana. When I called customer services number, requested them to provide me information on when was the last time I accessed the system (I know that customer service / or Banana's outsourced call center company is able to check this information on its system), their staff could not answer and tried to persuade me that I didn't make my payment! Together with my 2-month late fee, now I owed Banana the total amount of $89.40.

Disappointed, surprised and even angry with myself for the silly mistake, I requested their staff to send paper billing statement. Meanwhile, I went to Banana's online system again to do it at that night with the full amount of $89.4 in hope that I can get rid of this inconvenient experience right away. The system received my payment, acknowledged. To make sure 100%, or even 200% this time ;((, I checked the website continuously every day for a week. The system still showed my payment went through, however, it also I owed the company the same amount of $89.4 for my next billing cycle! Done! I knew for sure that the system was messed up.

I called the customer service number right away after figuring out this and asked them what the problem is. So funny in their system, they didn't see my payment of $89.4. When I explained everything to their staff, they showed negative response that forced me to request to speak to upper manager. With my persistence of asking to speak to upper manager, that staff after 10 minutes of keeping saying that there was no manager (!!!???) finally got me through his manager. After telling him again the story, the manager told me that he could help me make payment online without the fee (?) (In fact, customer could call and ask their staff directly to make payment if they agreed to pay a certain % on billing value for that service). I was at the highest level of disappointment in Banana's credit system when they try to rip off customers at any occasion by having unreliable online payment system and unprofessional customer service staff.

The story didn't end! I still had my reward coupon of $20 that I would like to redeem on Black Friday this year. When I brought it up to pay for my accessory, the store cashier let me know that I could not use the reward coupon without my Banana credit card (which I have never wanted after all). The funniest thing that, when I decided to use that, I was also informed that the system said that my credit card was terminated some time agoooo!!!
My good impression about Banana Republic and their brand totally collapsed on that day! While I quite know that customers should separate the service and experience of Banana Republic outlets with those of the Banana’s credit company, I am really not satisfied with the way the company manage their brand, their services in the whole package under Banana Republic’s Brand Name. Good bye” Banana” Services!

Every time I stop by at this location is always mess in sale section. HUUUUge mess. Clothes on floor, wrong sizing, different style hangers on same items, etc, etc, etc. It is not just discusting, it is simply not safe. Once, very nice and professionally looking sale support associate apologized for the mess, tried to pick up some clothes from the floor same time helping me to find a jacket, but was called to somewhere else. Seems like, even sales people feel sorry, but no managers.

The managers, who are responsible for merchandise presentation in this store, should do a better job. This is not an organized store. Comparable to other BR stores around, particularly dowtown location, Bellevue store is much worse.

Just wondering who is hiring unprofessional and not detail-oriented managers?

So my girlfriend and I were in Banana Republic and we intentionally bought enough ($75 dollars worth I believe) to where we received the "complimentary" movie tickets through Fandango. On the 30th of January (the day before they expired) we tried to use the ticket code on Fandango, only to be informed that it had already been used. On the ticket it says to contact Fandango if there are any issues. So I sent Fandango an email and we went to the movies anyway.

Fast Forward to February 9th when I receive this email:

"Thank you for your email and we apologize for any inconvenience caused by our delay in responding to your question.

Recently we have experienced a significantly higher call volume than usual. Due to this unpredictable increase in phone contacts we have been unable to get to your email sooner.

Unfortunately, you received a duplicated code. When Banana Republic purchased the codes from Fandango, they chose to have them printed on physical cards rather than distribute them by email. The company that printed the cards for Banana Republic double printed a batch of about 1, 000 cards.

When a company buys codes from Fandango, the purchasing company becomes solely responsible for the codes and their restrictions. Because of this, Fandango is unable to directly assist you.

Banana Republic is aware of this issue and has provided us with a phone number to direct their customers to so that they may offer compensation for the inconvenience. Please contact Banana Republic customer support at 888-277-8953. All of the supervisors at Banana Republic are aware of this issue and are equipped to assist you; if you speak to an associate who is unaware of this issue, please ask for a supervisor.

Again, we apologize for any inconvenience this may have caused you.

NOTE: Please do not click the reply button. Emails sent to this address are not read."

The brilliant thing about this email, which I received on the 9th, is how they stress that Banana Republic is offering compensation for their botch-up. So I call Banana Republic and they inform me that they were only compensating people until February 3rd. After talking to two separate underlings and a manager, they basically told me to piss off and I informed them that I would take my business elsewhere. $20 cost them an entire lifetime of patronage. Bad business. Bad customer service. Banana Republic, who the hell elected them? I sure as heck didn't. Should change their name to Banana Fascists.

Same goes for Fandango too, they took no responsibility for their part in the obvious problem. I will not give money to thieves and Banana Fascists and Fascdango both joined the ranks of thieves by scamming thousands of people.