Listen to this,
I went into the store (Banana Republic) in Pittsburgh PA on Walnut Street. I brought a jacket I bought 3 weeks ago to return. I had a tag, that fell off, but I still have it and a receipt. The manager was the same woman who sold me the jacket 3 weeks ago, and wouldn't take it back. She said that the jacket looked worn and she wouldn't take it. Let me tell you this, of course you might think that I wore the jacket, but I bought the jacket from clerance and when I tried it on at home, the tag fell off and the jacket was a little bit rinkled to begin wth ( because I bought it from clerance). Anyway, if the jacket didn't look " new" to her isn't it her fault that she sold it to me to begin with, why sell jacket that looks worn. Anyway, I used to be a regular customer there, and now I am never going back there and making sure none of my friends are going there. Anyway, people be aware that the Banana Republic store in Pittsburgh PA on Walnut street sucks because they treat people poorly. I was humiliated in front of other customers and they made me feel like a liar. I honestly, didn't think that it would happen to me but it did. I don't even care about the money I am going to lose and I understand that obviously this vicious manager from Walnut STreet is shooting for manager of the month and simply didn't want to take anything back into her store. I hope she has a very Merry Christmas this year!!!

I went in to return to items that didn't fit right. I didn't realize that their return policy had changed from 90 days to 30 days and I just so happened to be returning my merchandise on the 31st day. I am a very good customer and spend a lot of money there. I even have a Luxe card which is supposed to give you perks of some kind. The manager refused to return the 2 items. I told him the zipper on the dress sticks. He tried it and said he didn't see a problem with it. I told him there is a problem when the dress is on your body and you are trying to maneuver it from an odd angle. He asked me to go in and put the dress on and he would try the zipper while it was on my body. What?!? I'm not going to let some sicko unzip my dress for me? I left the store unable to return my merchandise. I am very upset to have been treated that way and won't shop at that store again.

I went into one of Banana Republic's many Outlet Stores, hoping to find some great clothes at a great price. I found a cute cardigan that could be work for work or play. After the discount is was $16 plus tax, so I was happy to have found what I thought was quality at a great price.

After one gentle cycle wash, the cardigan had a hole in the back right next to the tag. I called customer service told me to bring it to the store where I bought it. The apparently unintrested sales girl at the store put me on hold for 5 min. So I hung up and figured, I should let others know what they should expect.

So, there is no way to talk to a representative whose job is to ensure the quality of the merchandise? The people who work in the store should not be dealing with this. This is clearly a quality issue.

If the clothes at the outlet will fall apart after 1 wash, isn't it unethical to sell them at all? I thought I was getting a great deal, next time I will go to Target and get a cardigan for $14.99, none of the clothes I have bought from there have fallen apart.

I tried ordering items online using my Banana Republic Lux card. At check out I kept getting an error message saying that my card information was incorrect. After checking and rechecking the card number I called customer service. The customer service person asked what the total was on the cart. It was about 118.00. She said "Well, that's the problem. You are over your limit." I said that's impossible. I have a $1, 200 limit with no outstanding balance. In fact, I over paid on the last bill and had a $15.00 credit. She informed me that they were running credit checks on all of their card holders and readjusting their credit limits. Now, I have had this card for over 10 years. I have not only always paid on time, but I have always paid well over the minimum amount due or paid the entire balance off and I have never come anywhere near meeting the available credit limit. "So", I said, "my history as a good paying customer doesn't have any benefit?". She said "no". What a way to keep a customer. I immediately closed the account.

Three months ago I received a call from a collection agency stating that I defaulted on a credit card with Banana Republic for $257.00. They claimed that I took out this credit card several years back. As I had never received any kind of bill I was shocked and asked why no bill was ever sent. I was not sure if had taken out a credit card with this store or not as I don't usually use credit cards and if I had, I would never spend so much. I spent time calling the head office of Banana Republic and was totally verbally abused by these people. In the end I learned that they did not have the correct address for me which explained why I never got a bill. I asked for a written statement which I never got.

Today I was contacted again by another collection agency telling me that my debt had been sold to their agency and they now wanted $137.00, I again called Banana Republic. Still I have seen nothing verifying that I ever took out a credit card. Today the woman I spoke with said that they had the wrong information and that I actually owed $37.40 but because they took down the wrong information, they sent the bill off to the collection agency. She actually said, "We are so sorry. We did make a mistake here but there is little we can do about it now. If you pay the collectors and they send us a letter stating you paid them, we will reinstate you." Is this woman daft? She admits that there mistake is costing me and she will kindly reinstate me for paying off their mistake. Never did they offer to pay for their mistake and why she thinks I want to be "reinstated". Well I will never go into that store again. And I still have seen nothing to prove I ever took out a credit card with them in the first place. They were so apologetic and full of "there is nothing we can do. We make a mistake and we are so sorry". What a sick and sad establishment.