Vet sold me the Banfield Wellness Plan to defray the costs of a biopsy of a mass on cat's chest so I paid for one year in advance. When cat was taken in for biopsy I was called later in the morning and informed that mass had mysteriously disappeared but they went ahead and put the cat under and cleaned his teeth anyway. I was a little put out about spending the extra money due a misdiagnosis but I accepted it.

I recently took my cat in for a routine exam covered under the Wellness Plan. The receptionist said " it must be cat day as they are all here". She asked if I wanted his nails cut and I said no as I didn't want him to be put under. She took my cat back and returned saying that he was growling and hissing ( never seen him do that before?).

When I returned home I received a call from the receptionist stating that the vet refused to examine him unless he was put under anesthesia. I said no way as this cat has been examined by other vets and this was never required. I have also read the research regarding the detrimental affects of anesthesia on cats.

This situation reeks of bill padding or just reluctance to deal with cats or use the heavy leather bird gloves some vets use. I should have been suspicious when I heard it was "oh no! cat day" at Banfield.

When I picked up my cat I asked to speak with the vet but was told "they were too busy". I then asked for a telephone call back but I never received it. I'm upset as I've paid all this money and can't even get the Wellness Plan exams. I've emailed corporate but doubt I'll hear back.