Banfiled explicitly violated the contractual terms of their Wellness Plan, that allows for 30 days notice before terminating service early. They also did this with no reason other than telling me "You're paying less than our services are worth". My dog was in crisis with an scheduled appointment within 24 hours and they refused to treat her, gave only referrals to an after hours ER clinic, that would have charged in the $1000's to treat a medication reaction she was having THAT THEY CAUSED and had zero concern for their legal obligations, let alone the welfare of my dog. They blamed every vet in the clinic (of which two ever saw my dog) and fabricated all kinds of treatments that never happened on her chart. These are absolutely the scum of vets and vet corporations who believe they can and until something is done, will continue to get away an obscene violation against animals, pet parents and cost effective vet care. iow, their 'concerned, cost effective' advertising is false and their staff committed only to protecting the company's bottom-line, not the patient, explaining a severe misdiagnosis of my dog. Completely incompetent and illegal on more levels than I can count. --- If you are using these boards to choose a vet, pllllllleeeeeeeeeeeeeeeease, if you love your animal, avoid Banfield, at all costs - You will not have the corporate support when a problem arises, in the least, they don't refund, discuss, problem solve etc. AT ALL and continue to keep less than mediocre, angry vets staffed who are more afraid of losing their jobs than they are about you losing your pet. --- Optional attachment of proof requested is available to an actual class action attorney, only.