I go there every month for my dog Max to have his nails cut and anal squeeze. However the past couple of months I had to deal with a manager Lisa Bellini. She is very rude and abrupt. She always asked me if I made an appointment for my dog. However, they originally informed me that an appointment is not required for these type of procedure. Today I waited for them to register me. However three people with appointments came after me and I feel that she did not even want to help me with my dog, Max. Then she even asked me if I had their plan and I informed her I was planning on putting my dog on their plan. It seems like she doesn't even want to cater to me because I do not have any plan. What kind of manager treats their customer so rude and abrupt. She doesn't even smile. It seems like she can't handle her job. The store gets a little busy with four dogs and she gets stressed out. She is the most horrible person ever. She even told me to leave because I got upset. I am so lucky that I have not signed up for their plan so I do not ever have to deal with her.