When I signed up at your clinic I was told in advance that there was going to be one vet - so far there has been at least 10 there now I told there are two new ones and they want to do all these test on my dogs again. It seems like everytime you get a vet in your offices they want to do extensive work on the dogs that have been coming there for years (read the charts for gods sakes). I have an 2 elderly dogs and all they want to do is put them threw test that will cost me money (not them) and tell me what they want to happen to the dog (More money). I have already been threw this with the first vet there which caused nerve damage to my dogs leg and now it's to late to fix it and I fought with him about it (Cost me $600 to fine out nothing could be done from another vet). Then Dr White wanted to put them threw the test again I said fine but was not happy (Cost me even more money). I even had a friend who's dog went there 6 months ago and almost died because of the vet did she now takes her somewhere else and the dog looks great (Cost her $4, 000 and your doctors saying it was not there fault). I don't know who you hire but a better back ground check should be done along with some compassion and understanding of the owners. I have sent lots of people to your clinic only to hear horror stories from them I'm beginning to understand what they are saying

I have been on the pet wellness program over the past 3 to 4 years. Recently my credit card # changed and they could not take out the 20.00 a month. They are always calling and put me in collections. Well I have never signed a contract, so don't know why I would be put into collections. Then I had to bring my dog in on an emergency due to my daughter accidenly spilling hot water on him. I call Banfield 1st letting them know what happened and informed them I am at work and could not get the dog in right away. I had ask what my children could do until I could get the dog in. The stated there is nothing they could do, there is no over the counter medication they could give him, I would have to bring him in to be seen. On that note I contacted my sister to please take the dog in. When she arrived they made her wait for 1 1/2 hours before being seen. They stated they would do nothing for the burn because it was not red, and just to keep an eye on him. But inform my sister that his ears are durty and has and ear infection, they wanted to do a test to see what kind of infection he had. She told them ok. They never mentioned that he is over due on his shots. The bill came to $125.00. My dog has not been having any problems with his ears!! I did not use the medication and brought my dog to a new Vet. They cleaned his ears and gave him all of the shots needed to bring him up to date. He had 2 shots, nails clipped, ears cleaned. I asked if he had an ear infection and they stated no just durty. I returned to Banfield very upset, stated I would like a refund on medication my dog did not need. They stated no I could not do that. I informed them I went to a new Vet. and he does not need it, no infection and how upset I am about this. And complained how they made my dog wait so long knowing that he was coming in on an emergency. And that I was not there for his ears but for a burn. When I stated to get very angry with the employee she stated in front of everyone that I was in collections.
I do not know what this has to do with the treatment of my dog, but was very upset that she seemed to want to inform everyone in the waiting room to this information. I feel they were just trying to make money and did not give a crap about my dog!! I have never seen the Vet. He has the dogs go in the back, he never comes out to talk. I will NEVER bring my pets to Banfield again.

I signed up for Banfields wellnes plan after our first visit ended up with an unexpected surgery. I was stressed about losing my dog who I had only adopted the week before. Since then I decided to bite the bullet and pay the money every month because it must help right? Not even close, everytime I take my dog there for a "covered" visit, it ends up costing me a fortune. I dont trust these people and I dont think they have my dogs, or anyone elses pets health in their best interest.

My little yorkie pup died yesterday becasue of shock distemper shot. They performed deworming, her parvo shots, and the diphenhydramine injectable. We took her to Banfield Hazel Dell location in Vancouver, WA.

When we had purchase her from a breeder in Yakima, WA. She was a playful puppy at 9 weeks old @, 8 oz. She was eating and drinking well. The following day after getting her, we took her to Bannfield 11/06/10 to get her checked, they reccommended us getting her puppy shots and dewormed, so we did as advise, but informed them prior that she has already been dewormed and had her 1st shot on 10/27/10, but from what the "profession" advise that it was going to be ok, so we took it. She came home fine for about 30 min, and collapse. She was so weak, paralyzed, and had vomit and diahrrea. I knew she was dehydrated from this so I kept forcing water to her and tried feeding her.

I called the vets there and she said it was totally normal for puppy to have this reaction. I waited another day, my little one was not getting any better and first thing in the morning took her to the vet at Bannfield again. They simply did not know what was wrong with her. I left her there for the rest of the day where they put some support for her and told us she has low blood sugar. When they closed at 7, I picked her up and she was still so weak, but the vet there told us she was going to survive, and she was doing very well. She had said that her chaces of surviving were high. She them reccommended taking her to the emergency vet.

We then took her to the emergency vet, there the vet took sample of her blood an ran all other tests just like the vet at Banfield did. He told us that her blood sugar was very low her chances were not very high even if we get a blood tranfusion, that's when I did not want to see my baby suffer any longer. I cried for hours and still am.

My hospital bills for my baby is sky rise, and she is not even here with me because Banfield kept giving me hope that there was still life in her. I am mad the fact that the vets at Bannfield knew she probably couldn't make it but gave us so much hope so we can go back there and the emergency vet so my baby suffer and they can make their money!(BAN FAIL)I am fill with regrets I took her to Bannfield. They have injected way too many vaccination in such a little one. Vets should know better how much a newly, small baby can take.

We called this morning 11/09/10 to cancel the puppy membership and informed them that our little angel is no longer here with us.

In memories of Dora 9/7/10-11/08/10 R.I.P.

I took my dog to banfield because he was not feeling well. I just wanted him to be checked for a stuffy nose. I had taken him to this same Banfield hospital before and he was seen by a woman vet, which I don't remember her name. My dog, about 6 years ago had a rabies shot that he had a bad response to and started to urinate out his red blood cells. He had become very week and needless to say I spent A LOT of money to make him better. The vet that we would see at that time was not a Banfield employee, she proceeded to tell me that this dsease was caused by the rabies shot and would most likely happen again. She stated that my dog would not have to have a rabies shot every year and I could do it every 3 years!!!...WHAT?? why would I want him to have this shot AT ALL...EVER!! Well needless to say I end up at Banfield and they say he is going to have to get a rabies shot...I say No he's not getting a rabies shot and tell them the story...at the front desk...so they put me in a room with my dog and an assistant comes in to ask a bunch of questions that really has nothing to do with why you're even there. So she says he is going to have to have a rabies shot and I say NO he's not having a rabies shot and explain the story to HER...so then the vet comes in and says I'm not going to push the rabies thing today...ok good...did what she needed to do for the reason I was there...so a few months later I have to bring my same dog back for something else...he is seen by a differnet vet which I had been familiar with from my other dog...so again front desk rabies shot...explain the story again...same girl...same dog...so she says it's the law blah blah...if I don't want my kids to be vaccinated and can make it so they are not...why is it I can be forced by a jerky vet to give my dog a vaccination that I don't want him to have...firmly you can see this...this vet says I have BAD news...right off the bat...doesn't introduce himself or anythng...even though I was familiar with him...he had no idea who I was...anyway proceeds to tell me that if I don't allow him to give my dog a rabies shot he cannot treat my dog...so I explain the story to him and he looks at me with this face of disgust...and says OH WELL if you don't get the vaccine I can't treat him...so I say ok then I will go elsewhere...I pick up MY dog and go to walk out and HE SAYS...if you wanlk out that door...I WILL CALL THE COPS ON YOU AND THEY WILL TAKE YOUR DOG AWAY AND EUTHINIZE HIM!!! WTF???!!! are you serious right now??...I could NOT believe what I was hearing...he then tells me that it will cost 150.00 for everything he needs to do...I tell him I only have 120.00 he looks at me again with disgust...now the last time I had gone it only cost me 60.00 so I expected about the same and really only took 100.00 for the appt but had to spend ALL of my money...he ended up knocking a few things off the list to make it 120.00 because he KNEW that's how much money I had...he didn't care if my kids were eating that week or not all he cared about was getting that money...you should have seen this guy and how pissed he got each time I stated my opinion...I told him he was a PR*CK if you can figure it out and told him I would NOT be returning to that hospital with EITHER of my pets...I was soooooo pissed that I told him to hurry up and do what he had to do so that I could get out of there...I no longer wanted to be there...he bullied me, he harrassed me, and it was all for the mighty dollar...What's the matter were you not meeting your monthly quoter...did they threaten to FIRE you if you didn't bring in a certian amount of MULAH each month...when I stated to him that the other vet didn't make me get the rabies vaccine for him he proceeded to tell me she has since been fired and has charges being brought on her by the state of Mass...HUH?? FUNNY the girl at the front desk said she was on MATERNITY LEAVE...what losers...which of you is lying??...you know what I don't even care...I will def be taking MY BUSINESS ELSEWHERE!!! I don't care what ANY BANFIELD EMPLOYEE HAS TO SAY. and I will be complaining to corporate...over and over until something is done.