I started with taking my Puppy Charlie to Banfield Pet Hosptial. It looked like a great deal to buy a plan which covered all of my dogs shots and neuter for one base price. I was so thrilled by the idea I signed one of my kittens up too (my other kitten was one day too old to sign up). Both My puppy and my kitten got their fist set of boosters, a week later the vet just disappeared. Although there were "pet nurses" there, they could not offer any vet care because there was no vet, and could not tel me why. I ended up having to take my puppy and kitten to another vet to get their second set of boosters. The vet was disgusted when he saw what vaccines Banfield had given my pets. They had given my kitten the "FIP vaccine" and my puppy the "corona vaccine". Both vaccines have not been used in years by other vets because it is thought they are more likely to cause the infection they are supposed to prevent. Needless to say my kitten now has an extreemly high corona titer. She passed corona on to my other kitten who ultimately developed FIP and passed at the age of 8 months old. I can now not get another cat or kitten until my kitten is gone due to the risk of her infecting another cat/kitten. My poor kitten is so depressed and lonely now because her buddy is gone, and she has no one to play or cuddle with any more, and there is nothing I can do about it.
When my puppy was 6 months old I wanted to get him put on Heart guard because he was to be coming to work on the farm with me. The vet at Banfield refused to sign for the online order of heart guard. She wanted me to buy Banfields version, and assured me it was exactly the same. A few months later I get a letter in the mail stating that the heart worm preventative they sole me was deffective and all dogs needed to be tested for heat worms ASAP. I took my puppy in to be tested and they refused to test him because ofa problem with my kittens account. It took me a few days to be able to get him into another vet. The new vet tested him, and he ultimately tested positive. Banfield refused to treat him because of the problem with my kittens account. Thankfully my puppies breeder came through and covered the heart worm treatment. He will be 2 this year, and although he now has life long health problems from the heart worms and treatment, he is here with me today no thanks to Banfield.
To add insult to injury Banfield is now trying to collect a little over $300 because I "broke my contract" with them by taking my pets to another vet. They refused my pets care and now they want me to pay them because I was foreced to go somewhere else!?

This place needs to be closed down. This whole company is a scam, they are just in it for the money.

This is an unfortunate complaint. I had a 4 year old Miniature Pincher - who I took to Banfield starting 4/2, because he hadn't been eating and appeared to be having some serious abdominal pain. I also explained that he liked to eat things, particularly rags or towels... which usually were the ones I put in his cage for him to sleep on. On the first visit, Banfield did a very VERY basic Barium test and sent me home advising that it was an "upset stomach" and that I needed to give him Pepcid before meals.

After 2 more days, he still wasn't eating, and if he did eat, he simply vomited the food up, (whole) and completely undigested. I re-explained to the Vet on the 2nd visit, that his symptoms were getting worse and I was beginning to worry. She again said she couldn't 'see' anything wrong and sent me home with stronger med's for nausea (Cerenia).. I asked why he would all of a sudden start not-eating, or vomiting whole undigested food... and asked why his abdomen would be so painful (to the point where he would bite me if I touched them)... they said he was just having upset stomach and that it would pass after a few days. Never did Banfield offer any suggestions or really take heed that I explained my Dog liked to eat Towels (which if the remained lodged in his intestines would end up killing him)... They kept wanting to run expensive tests, like a Sonogram or Ultrasound, to see if there was debris in his body.. but couldn't tell me if the test would show fabric, nor did they say the test would really help them find anything wrong with my Dog.

I took my dog to Banfield a total of 5 times over 7 Days, each day Banfield not having any other suggestions.. and each time my Dog's symptoms getting 10x worse. He started not having bowel movements and became so sick that I couldn't even hold him without causing him extreme pain.

After getting tired of the Banfield runaround, I opted to pay an extreme premium to have a second vet make another determination of the situation and rerun all the tests, which was a $400+ initial investment. The same Barium test (but done properly with the correct dose) resulted in an Xray finding of a blockage in his lower intestines... The next morning the new Vet called and suggested an immediate exploratory surgery; within 2 hours the Vet called me back, and explained that all the intestines from my Dog's stomach to his Anus were "black" and "dead"... they explained that there was a long piece of Towel and a small plastic Tennis Ball shard, that they recovered, but that they also found on the FIRST xray of his intestines.

End result, my little Jesse was Euthanised on 4.10.2010... all as a result of a mis-diagnosis and poor treatment being provided by the Banfield Vet, Dr. Kucera. Had this been the first time I had this issue, I would truly think of it as an honest mistake, however, a friend of mind nearly lost his English Springer, to the same vet, for 1. a complete misdiagnosis, and 2. an extreme overdose of medication that caused both of his kidneys to shut down and nearly kill the dog.

This vet needs recertification and needs to be STOPPED from practicing any type of medicine. My dog had no history of illness.. he was just over 4 years old and was active, healthy and a happy dog. The neglect from this Vet has caused so much pain and grief... I haven't yet figured out how to cope with the loss of my Dog.

Just wanted to initially share my complaint... this Vet needs to be stopped and does not need to administer any service to any animal. No animal should EVER suffer, the way my Dog suffered for nearly 10 days. Just absolutely terrible.

Signed up for this plan for my St Bernard Puppy. <br />
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They gave her several vaccinations at age 4 months and wanted us to come back for more. I did an online study of the Corona Vaccination and could not find a single vet site that recommended this (they all recommend AGAINST this shot!). Told my vet I don't want this vaccination for the dog.<br />
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Went back a month later for her "spay" and was charged an extra $40 fee for the dog being larger than 50 lbs. They said they told me this when we signed up for the plan. THEY DID NOT. They tried to get me to ok extra services (anal expression, toe nail clip, etc). I told them no ... ONLY the spay. <br />
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Got back the details of the surgery ... they gave her 3 MORE vaccinations without my approval ... including the Corona virus! Extra services they charged for included a neurological exam ($25), fecal exams ($36), and eye exam (tonomitry - $23). <br />
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I am very angry. I need a vet that I can trust ... I am not against vaccinations ... but I am against tests and vaccinations that are not pre-approved, and that are actually shown by other vets to be WRONG. I don't want to pay for a one year plan with a vet that I can't trust.<br />
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I called their customer complaint line. Let's see what happens!

I really don't have a complaint but more of a observation more than anything. I have had several pets that I took in to not only Banfield but other vets around town. They all pray upon your concern for you pet that is a given. Most of the time people go to the vet only after the pet is in some kind of stress, that should be avoided as to not give the Vet people a leg up on your problem. Once your in their clutches they will empty your financial means any way they can. I have to say that Banfield seems to better at doing this than the other vets I have gone to. I certainly have like all the other people complaining have gotten fleeced by the money making machine which is not only Vet Services but also, Auto Mechanics, Insurance Company's, Hospitals, Dentists, Doctors ETC. As you can see the list probably would never end. The point I trying to make is that before you adopt a pet or by a used car for that matter you better be ready to pay thru the nose for service. Remember that our whole country is (all about the money) or another name for it is greed. This will never change and Banfield is just another Greedy company that has found a niche to fleece people as much as possible like all the other company's or professions I named above.

I took my schnauzer to get his rabies shot.When we arrive home my dogs started acting funny. I examined him and he was red full of bumps, swollen and had welts all over his body. He started scratching and just seemed very agitated. I rushed him immediately back and they said he had an allergic reaction. I questioned why would he have an allergic reaction when he has taken this shot for 4 years without any problems. They charged me an additional fee for some diphenhydramine to conteract the shot. Banfield always changes veternarians everything is about money and they need to be exposed for the fraud they are. As soon as they look at him they quoted me a price which I objected to because they were the one's who had give him a bad dosage of the vacination in the first place. I would advise everyone not to take their pet there if you truly love your animal.