I rescued a little mixed terrier destined for euthanasia. I took the dog to Banfield for his first checkup. I was talked into the "Plan". I was told he was heart worm positive and would need treatment but not to worry, it was very safe. All of this was not in the "plan" so I had to pay for it out-of-pocket (around $1000.00). The first treatment went OK. The 2nd treatment caused a reaction and the little dog went into respiratory arrest. They treated him and I was told that he had a reaction and should never be given anything (medications) while under the treatment. The 3rd treatment should have been the easiest because it was a pill. The dog was given the pill and no reaction was noted. When I picked him up the Vet (straight out of Vet School) told me he needed booster shots and a treatment for worms. He also had a skin infection and was given an antibiotic. Again, except for the boosters, I had to pay out-of-pocket. I questioned the vet due to the reaction to the 2nd treatment. She told me not to worry that if there was going to be a reaction it would have already happened. I took the dog with me to Charlotte for the weekend. He started throwing up and was listless. I called the Banfield to talk to the Vet. A message was forwarded to me that was normal and not to worry. The next day the little dog went into convulsions and died while trying to be resucitated at an emergency hosp. I was being debited monthly out of my account because they refused to end the contract even though the dog died at their hands (only used 2 months of their services). To this day, I am still fighting them over the debits from my account. I am tempted to take them to Small claims court ($5, 000) for "pain and suffering" and "economic hardship". It will cost me a lot of time and about $60.00 and I may not win but it may make them a little more careful. I have another dog now and even though I can take her back to Banfield under the existing contract, I love my dog too much to subject her to "quackery" and "thieves".