I have a pet enrolled in one of Banfield's Wellness plans. My dog is normally seen in San Antonio, TX as that is where we live. I had an incident with her this last weekend while I was out of town visiting family. I was very worried as I thought my girl may have suffered a heart attack. I was in dire need of getting her seen and cared for right away.

The closest Banfield to me was located in Tyler, TX. I called at 2PM and was told that they were open until 5PM. I explained that it would take me an hour and a half to drive there, but was told that the last patient would be seen at 3PM. I asked if a doctor would be there if I arrived by 3:30PM and was told "I can't guarantee it". I then asked to be placed on hold so that the person that answered the phone would ask if a doctor would please stay to check out my girl. After 10 minutes on hold, I was told "No, but you can come in tomorrow".

My question is this. How can you advertise, and tell people, that your veterinary office is open until 5PM and then have no vets scheduled on duty after 3:30PM?
I am happy with my home Banfield office, but am not pleased with what I was told by the Tyler, TX office.