I recently brought my puppy to banfield and signed up for the puppy program. I was never told any details about the plan other than what was in the brochure. I ended up not keeping the puppy and went back to un enroll and get my $139 sign up fee back. I was told to call corporate. Corporate told me I couldn't have my sign up fee back and on top of it I was going to be charged another $111 for the full retail price of the services because I had missed the cut off by 3 days!!!

I left a message for a supervisor who never called me back!! Nothing was explained to me before I gave them my ATM information and I didn't receive the packet of information explaining these rules until after I had actually signed up and given them my banking information. I don't mind paying for the services that were used but to keep the sign up fee and then charge me full retail after keeping the sign up fee is totally wrong.

I paid for everything for a dog that I was giving to my boyfriends niece (over $300 paid in full for "ALL" shots, except the distemperment) as a gift and I had her put on the account on my account, because Banfield does not transfer accounts as I was told by Jessica (corporate office) in their accounts department and by Amika (Newport News, VA store). I replied, "If I opened an account and paid all this money, then my boyfriends niece would have to start account and pay again". I felt this is a rip off and this is how Banfield makes their money, which is not right. When my boyfriends niece took the the dog to get information on the dogs shots in order to pay her pet fee at her apartment, she was told my Amy and the Veterinarian (Newport News, VA) that she could not get any information. I could not figure out why, when "EVERTHING" was paid and up to date. This caused her to take the dog to another veterinarian to get shots, the dog already had at the cost of $150. I then went back to the store where I started the account and they told me to call their corporate office to let them know. When I called the corporate office, Jessica stated "I do not know why they told you to call the corporate office". I thought when you have a problem that is who you are supposed to call to get better information. I still have not found out why she was refused information from either of the these people and I am now waiting for the Manager Heather (Newport News, VA store) to call me back.

I recently found out the hard way, not to trust a name. My cat I had noticed 4 days before sending her to this so called pet hospital; had slowly changed her eating habits; from eating almost continuously to eating very little, but wanting to eat more. I had given her a piece of chicken, one night. Then the next night she seemed to be in pain. She always drank water on a regular basis, and still did even after she got ill. I took her to Banfield for an extensive work up to see what was going on, blood work showed that she was anemic, and needed a transfusion; but guess, what they could not give it to her; but they offered a 400.00 synthetic relacement that would only last maybe a couple of days, if that. They did no xray of her abdomine to make sure there was no obstruction, or bladder issues. The doctor told me they could not do the cat to cat transfusion, because they are not that type of hospital. I would have to pay this ridiculous bill, and then take my cat who is already ill to another hospital to get a specialist treatment; which would have given me another huge bill, and waste time. What I am saying is They need to get rid of the "Hospital" name, because they are not!!! When my pets get ill I usually take them to the Triangle Pet Emergengy Hospital in Durham NC. Yes it may cost a bit more, but the doctors are awesome, and they are trained to diagnose, and get it done; and they do!! Can't say this about this Banfield place'; this is a clinic, where they prescribe medication, and diagnose what they can, & do grooming. Never will I take my sick pet there. If you want it to have a long life. Their Wellness program is a bunch of crock too; that's why I never sudscribed to it. I eventually had to put my cat to sleep, because she was already low when I took her there, and waisted a whole day; when she could have been at the Cat Hospital in Chapel Hill NC, being successfully treated, by professionals. That was her regular hospital until they moved too far from my home. This is why I chose banfield. So sorry I did!!!

I had the most wonderful dog a yellow Lab named Rocky. Rocky was only 11 years old and was seen at Banfield Pet Hospital in South Philadelphia from 12/17/2010-4/29/2011 for the same problem he was unable to put any weight on his front left leg and was limping badly and dragging his leg. The initial vet took xrays that did not reveal anything was broken and prescribed RX for Tromadol for him to take for pain, she tried to talk me into having him come in twice a week for acupuncture to relieve and manage his discomfort for $100.00 per visit. I declined wanting to see how pain meds will work.My dog was feeling a little better by middle of Jan into end of Feb. by middle of March he was again brought to Banfield for same problem different vet saw him this time and she diagnosed him with arthritis and placed him on Rimadyl. This is when everything started to go downwards he was great taking Rimadyl actually started to walk on leg a little. When we went back for reeval and bloodwork his Bilrubin count was above normal and he was taken off Rimadyl and placed on Tromadol and Consequin DS for Arthritus never once was the leg re x-rayed. When Banfield prescripted Rimadyl for visit in March it cost me $48.00 for 14 tablets. So when they wanted me to purchase Tromadol I decided to have Vet phone in prescription to Dr.'s Foster and Smith. The RX came from Dr.'s Foster and Smith and I began to give to my dog and noticed after a few days that he was still in pain. Crying all night and panting I contacted Banfield and was told to cut back on tromadol and he will have follow up visit on May 17th to retake blood count and maybe we could place him back on Rimadyl. I knew something more was going on with my dog so I contacted an outside vet who was not with banfield and we saw him ON may 2nd, 2011. The moment my precious dog walked through this vets office he diagnosed him with Osteosarcoma and took me he would comfirm after he took x-ray. Sure enough when x-ray was taken it was confirmed my dog was dying with Osteosarcoma of his front leg and I was devastated and upset that I have been seeing 2 vets at Banfield Pet Hospital and neither Vet was able to do the same diagnosis. My poor dog was in extreme pain and I had to make the decision to put him down on Thursday May 6th. I refuse to take any other dog I get to Banfield pet Hospital and their wellness plan is just a way to make a profit from dog owners never once was my dogs health a concern especially all the weeks that he was unable to sleep with extreme pain and me thinking it was only arthritis pain and having him endure pain for months. I WOULD NOT RECOMMEND ANY ANIMAL SEEKING TREATMENT FROM BANFIELD PET HOSPITAL OR FOR ANYONE TO PURCHASE A WELLNESS PLAN FROM THEM PERIOD.

Took our cat in for a "routine" exam. (We were on their comprehensive annual plan for 10+ years.) They cleaned our cat's ears, at their option and, apparently, punctured his eardrums. The cat lost all sense of balance -- could not walk, stand, eat or use sandbox. Just wobbling, stumbling and falling down constantly. Took him back for follow ups (not on emergency basis --required us to make appointments) and they would not or could not diagnose. They just recommended a "specialist" 15 miles away and, of course, at our cost. They refused to discuss or provide any information for us to pursue complaints, seek compensation for out of pocket cost ... not a single shred of useful information.
We did take our cat to another local vetenarian, who did a thorough exam, explaining the process and possibilities every step of the way. Of course, the diagnosis was the most logical -- burst eardrum. This vetenarian gave our cat meds for vertigo, nausea and pain and he is responding to it, but it will take him weeks to heal.