I called store #0273 on 05-31-08 to ask if I could bring my dog in (prince) a 7pd yorkiepoo to see if I could bring him in to get his yearly shots and explained to them that I was from Kansas Banfield here in Atlanta, visiting and needed these shots. They said come on in were not busy. I said go ahead and call and get records from Kansas so we could be prepared they agreed. well I got there they made me wait a half hour before they told me they did not even call Kansas to get Princes records and tried to call them in the room by this time a hour had lapsed and Kansas Banfield was closed so they could not obtain his records and could not give him his shots that day. So they recommended I go to store#0280 the next day Sunday 06-01-08 the next day and call first and have them retrieve his records before we showed up and that it would all be taken care of that day. As disappointed as I was after waiting an hour to hear this I agreed and left that evening. On 06-01-08 I called store#0280 and explained the situation they told me no problem to come on in that there was an hour wait but they would go ahead and call the Kansas store and retrieve prince’s records. I headed.

My dog Aisling died from Rimadyl being prescribed by Dr. Wesley Archer. He admitted it on tape that it resulted in her death but took no other responsibility. Banfield Corporation has not contacted me in the 3 months since her death!! Please stay away from these killers!!!

I have been devastated by her death and cannot get over it. She was a beautiful black lab with more good years ahead of her. Dr. Archer and Banfield took that away from me, nothing can ever replace her.

I don't know what to do or who to contact to make them pay for her death???

My cat has a foot infection. Took her 2 weeks ago and I was given antibiotic pills to shove down her throat. Two weeks later no improvement so I take her on the follow-up visit. Different vet. Suddenly she had an ear infection (after two weeks of antibiotics??) (NOTE: he went straight for her ears, when I was bringing her in for her foot!) But he had to do tests to figure out what type of bacteria was in her ears. Then the only way he could figure out what was wrong with her foot was to take an x-ray (in order to check for any foreign body that might have been stuck in her foot). Well, TWO HOURS LATER, (I assume there was a TV movie that he wanted to see), he comes out and tells me - after performing microscopic tests, of course - that my cat's ears are dirty but very little-to-no bacteria...but he's still going to give me medication. Then he shows me an x-ray that may or may not have been my cat's paw to show me that there's no foreign body nor is there any bone problems. But he told me that she has a foot infection, to which my reply was "I knew that when I walked in". Now comes the bill. WITH the 5 or 6 medications he was anticipating I'd shove down my cat's throat, they were charging me a whopping $380.89. I told the "nurse" to take all of the meds and put them in the blender and have the "vet" take them himself. I got screwed for $275 and still have to take my cat to a v-e-t.

I don’t understand when and why it ever became legal for animal hospitals to charge you like its going out of style!!! $355 for one visit...that’s ridiculous.

Not to mention they hardly do anything for charging you as much as they do. Then they hand you all these papers with checked boxes, and half the *** they got checked are things they never even bothered to look at!

No wonder why most people cant afford to take care of their poor pets, its because some douche-bag went to school for a couple of years and now he/she thinks its ok to milk people for every penny they got.

I took my 3 year old yorkie to Banfield Pet Hospital at Petsmart in Kennesaw to get his rabies vaccine and heartworm pills. While I was there, the nurses were completely incompetent, they threw away and had to reprint 4 different estimates in 20 minutes because they said they kept forgetting additonal fees for things like blood storage, etc. The nurse asked why I was there, I told her, and 2 minutes later she came in and asked me again why I was there because she forgot and didn't make notes in the computer for the doctor. When the doctor came in she said she didn't know what I was there for because there were still no notes in the computer. I told her again, they did his vaccine and drew blood and we left. The next morning he was shaking all over, would not move at all, and if you touched him he would cry and whimper. I called at 9 AM and told the receptionist what was happening and that I needed to know if this was normal or to bring him in. She put me on hold, then came back and said that I could bring him in if I wanted, but it would be $80, and "you know, like, they may just give him fluid, you know?" Literally, that is what she said to me. I told her I did not know, and could she please have a nurse or the doctor call me so I could know what to do. 5 hours later, I called back, because no one had called, and the same girl answered, I asked her if I could speak to a nurse or the doctor since no one had called me. The nurse was very rude, interrupted me in the middle of me telling her why I was calling, and asked what exactly is he doing. When I told her, she said (very rudely) that she has been a nurse for 5 years and has never heard of a reaction to a rabies vaccine. I was absolutely appalled because in the 5 hours of me waiting for them to call me I had looked on the internet, and told her so, about all kinds of reactions to rabies vaccines. Not to mention, that is why they will not let me take him in to get groomed until 48 hours after the vaccine. She told me that no one called me because they were in surgery, which at that point I told her how the receptionist answered my question the first time I called and she told me it was because she was new. She put me on hold, then came back and told me that she was mistaken, the doctor said it is possible for dogs to have a reaction to the vaccine, but as long as he is not vomiting and having diarrhea then it should be ok, and to bring him in tomorrow if he is not better. I will NEVER take him back there. I work for a doctor's office and if a patient is having problems we do not guess, or even come close to saying what the receptionist said.