I have two 6 month old female Weimaraner pups who went to get spayed on March 26, 2011 at the Sawgrass, Florida Banfield Hospital. The following day my babies started getting white spots all over and shedding like crazy. I assumed it was a reaction of the anesthesia from the surgery. A few days after the surgery I decided to give the Vet a call in reference to the pups hair shedding. I was told to bring them in anytime; when I arrived to the facility on April 2, 2011 @ 7:00 p.m for the doctor to check them the first thing out of the assistant mouth was I have to pay after hour fee (just a reminder the Vet closed at 8:00 p.m) I though she was playing a day after Aprils fools joke on me. My horns automatically turned on. Getting to the point my pups was checked out by the doctor she stated to me she has to administer a skin test to check them for mites. The cost is $30.00 per pup and if the test results are positive I have to pay for medications fore each pup. My pups never had any skins or any health problems what so ever until they reach this unsanitized facility. I decline the test because she should have administered the test for free due to fact they caught the shit from there infestations.

Monday, April 4, 2011 I called the Banfields complaint line to file a complaint. I was on Hell hold for at least 30 minutes. A customer service rep finally answered the phone by the name of Dwayne. I submitted a claim over the phone and he stated it takes 5 business days for them to complete their investigation and someone will give me a call. “A JOKE”

If I wait around for this money hungry company to treat my pups they will look like hairless pups. I hired an attorney to analyze the situation to see if I have a case.

In the time being my pups are been treated elsewhere.

From my experience, Banfield is a total rip off and have horrible pet care. Not only did was my dog treated for liver failure when he simply needed an antibiotic, but a 3 lb puppy (chihuahua) was given Giardia, Corona, Levo, Rabies, Bordatella, Distemper Parvo HA & Distemper Parvo LA at one time. After a visit to the ER Vet in the middle of the night and another $100 dollars, I went to another vet in the area who explained the levels of toxins in his liver and why it was not liver failure, which was a severe treatment considering he needed a mild antibiotic, and not cost efficient for my pocket. I paid over $700, besides the insurance rates for all the care (blood tests, ultrasounds, etc) and medication from Banfield and the other vet I saw only charged me for costs of meds due to the fact that he was dissappointed in the care and treatment and that he saw I had more than overpaid for the unnecessary care. After the other vet opted not to charge me I felt that was a big indication of Banfield’s level of treatment, this made me see this man actually cared that my dog’s health was important and priority. Not only that this vet pointed out that in his opinion based on the size of my dog and all the vaccines given, that may have the cause of the reaction in the first place and he explained this is not certain and it may have happened and he explained what vaccines put him at higher risk when given (levo and rabies). Now every time he is seen for vaccines, no matter the vet seen, he has to be checked in for the day due to his risk of another reaction. He explained next time he would have to charge me and he would have to hospitalize him for the day but he absolutely would not give a dog that size that many vaccines at one time. Also, he explained that some of the shots were unnecessary and why. (Although I didn’t go into detail he gave me facts as to why; ie. the Corona is not something that is mandatory due to regulations such as Rabies and that in his career he has treated maybe one dog for symptons related, it is just not common.) The point of this is to make others aware of this, because not only was this all terribly upsetting and stressful for me but the cost was absurd. I would not want anyone else out there to go thru what I went thru with Banfield.

I did not expect a lack of "ethics" to come from a animal clinic.Banfield's wellness plan is a plain rip-off. They perform a lot of unnecessary test, over vaccinate(which can be harmful to your pet)and pretend they are doing all these good things for your pet and in reality all their doing is working on owners love and emotions for their friend to milk money out of them.Go get a real vet. Totally disappointed and I will never spend another dime in a pet smart.In time I will payoff my contract, but they will loose in the long run. I will pass my experience on to other pet owners.

I have never been to Banfield before butt my vet was closed and my little dog had a nasty yeast infection and ear infection in his right ear.. Anyway I took him in to a Banfield facility and the receptionist was very nice although the vet had the personality of a wall and she said she needed to swab his ears to verify infection or yeast... Now I am a RN and I know when you are being cheated out of money ...Common in ten years I have never had a vet request a slide test to verify a ear infection or yeast.. plus the whole test may actually cost 50 cents...they wanted 33 dollars and I refused the test... Anyway after refusing the tech said "we will see"... unbelievable I was treated like *** from Doctor after that... what is wrong with people its all about money anymore and lets see how much money we can get out of people...little did they know I was somewhat educated and the test was not needed, , , , These vets who are only in it for the money should nnot be working or have the priveledge to work with animals.

My dog had Pneumonia and Banfield didn't know how to give the correct treatment to him. He was near death and I went and got him from banfield and took him to the ASPCA and they saved him. I was told he had severe pneumonia by the ASPCA.

One of the veterinarian told me there was nothing else she could do for my dog and sent him home in the bad condition that he was in with meds that wasn't helping for him at all.

It is in my opinion that banfield has veterinarian's that have no Idea of what they are doing, and need to return school to improve their knowledge on how to give the very best treatment that there is to our beloved pets.