I have been scammed with this plan. I was a part of this plan for over two years and everything that was advertised to be included was not included. My pet was supposed to get spayed and instead of the spay being included, they wanted me to pay $160 out of pocket. The inconsistency is present at all clinics because they do not care about your pets, just your money. FUrthermore, I was just told today that my pet was allergic to vaccines, which was not conversed to me at the beginning, which is a huge liability as my pet could of died as a result of there lack of communication. I do not recommend this place to anyone and save your time and money from this expense. There are far better animal hospitals out there.

You can get out of wellness plan only if you do it in 4 business days from purchase. A good idea is not to have the initial check done at banfield because of all the fees and charges. Once your pet gets a good bill of health...then shop around and ask prices..banfield pays to have the first year with all the shots and to have dog/cat fixed included. After the year..cancel one month before contract ends otherwise you continue to get charged the monthly fee. AFTER THAT YOU ONLY GET COUPLE SHOTS A YEAR SO GO TO PETSMART OR PETCO ON SATURDAYS FOR THAT. You only pay for the shot.
I had a problem because my dog was unfit and continued to get sicker so I returned the dog. Now, it could be a problem getting some fees back or to get charged more for a simple visit.
If you decide to go to banfield for puppies first check, dont let them do anything other than check the dog if healthy. If you must, allow check up only..all shots and sorts can be done later once you decide if dog is healthy . Dont let them pressure you in sales. Its a game.

A Long Story, but Definitely WORTH reading for a few minutes if you are considering a professional dental cleaning procedure for your pet.

I adopted my poodle-mix Winston who was a stray at a Miami animal shelter. Winston was estimated to be anywhere from 10 years old + in Aug. 2010. His teeth had a lot of plaque on them, there was clearly green and brown decay in his mouth. However, he was healthy otherwise. Over the past 3 months he has continued to eat hard food, like Beneful, and his energy was going up more and more every week (the first few weeks he was very timid in the house, and would sleep almost all day), and by middle October he would run on walks and play around the house with our mini dachshund. He has been groomed 2x since I got him at Petsmart in south Fl, where they also brushed his teeth. When I took him 2 weeks ago to Banfield Pet Hospital located in a Petsmart near my house, they recommended that though he was healthy in all other aspects he should get dental cleaning. They said it would cost $189, plus the anesthesia fee of $40. I wasn't even concerned about the cost, but rather if it would benefit Winston in the short and long term to go under such a procedure, and I was extremely concerned about the physical pain and mental he may endure. I told them his appetite had been great, he maintained a healthy weight for his size (20lb) and he seemed really happy. They insisted that I do the dental cleaning, so as Winston being the first dog I am solely responsible for, I decided to go ahead and do the dental cleaning. In the middle of the procedure the vet called me (while he was under anesthetic) and told me he had 4 teeth that MUST be extracted, but they said it would cost $37 per tooth. I told them to go ahead and extract, (I trusted the doctor's judgment that the extractions would be in Winston's best interest) and I wasn't even concerned about the extra cost.
Now, after it has been done, I COMPLETELY REGRET my decision for a number of reasons that are worth reading about. First, and LEAST importantly, the cost ended up being over $400, which included the original dental cleaning, anesthetic, extractions, pain killers, and antibiotics. Secondly, Winston had constipation for days, he didn't want to eat even soft food, and barely drank water. I felt so sorry for him seeing his trying to go the bathroom for minutes and clearly in pain as he was unable to. After a sleepless night because for Winston and me, the night after the dental cleaning, I called Banfield and told them how much pain he was in, as he was whimpering and pacing all night. I brought him in, and the vet casually walked in to examine Winston after we waited over 1 hour, even though there was only one person ahead of us. She said that his pain was gastrointestinal and said it was normal, and she gave him a shot to ease the pain, as well as medicated to give him 2x a day to help his stomach pain, and improve his digestive system. Additionally, when I took him to Banfield that next day after his cleaning, he was shaking terribly as we approached the building. The pain relief only lasted a few hours, and Winston was again up all night trying again and again to go the bathroom. I asked the vet at Banfield if this was normal after, and she said not to worry, and he would be fine, he is just uncomfortable. If I would have known that Winston wouldn't be able to eat or drink normally for days, and be in constant pain so that he couldn't even sleep for 48 hours even with pain killers, I would not have done the dental cleaning. The vets at this Banfield completely ripped me off, and misled me 100% in terms of the pain Winston would have. As more and more studies show dogs can have psychological issues like depression, I firmly believe that the mental trauma Winston has gone through to address a health problem that wasn't even present was a terrible experience. I blame the doctors and staff at Banfield in Plantation, for causing Winston so much pain, and not warning me about the possibility. One of our other Maltese-mix female that was found on the street as a stray and tooth in 8 years ago had one loose tooth, and our vet in Sarasota said he could extract it, but at her age (which was unknown but assumed in 2010 to also be over 10) it may cause her some pain that is not worth the results. I wish I would have not taken Winston to Banfield. Another point, is that if Winston's teeth were that bad, then how come his energy level was great and improving, and his appetite was continually healthy day in and day out. I also had his teeth brushed when he got groomed, and gave him oral care at home with dental spray. Also, I had a panel of blood work done after the first week I got Winston to ensure that Winston did not have any worms, cancer, or any other type of disease that could harm his health. His blood work results showed he was healthy. If his teeth were to the point that he couldn't eat, OR if other health problems showed a connection to his teeth, then of course I would understand that the pain of the dental cleaning was an overall positive decision for Winston's health. But because he is an older dog, that clearly had been through a rough life, and given his drastically improved condition from when I got him a few months before, I advise a more hands off approach. I strongly suggest that anyone who is considering getting an older dog dental cleaning be warned of all the potential pain the dog may be in. I personally think that if a dog has to go through as much physical and mental pain as Winston did, then the professional dental cleaning is not worth it, and any vet that tries to tell a pet owner otherwise is not advising is the pet or pet owner's best interest.

PS: I do not suggest going to the Banfield Pet hospital in Plantation, FL, as they showed no individual interest in Winston, they had slow service, and I misguided me in how to care for Winston. I do not know how other Banfield Pet hospitals are, I only hope they are much better.

On 10/19/10 I went to my appointment at Banfield The Pet Hospital at
12836 Citrus Park Drive
Tampa, Florida 33625
I wanted to give my newly adopted kitten, Simba a physical exam and I had concerns about her scratching her ear, her stool was loose, and she was coughing and sneezing when I got her but lately she sneezes only once in a while. I was interested in the Wellness Plan from the brochures it looked like a good deal.
I wanted to join the wellness Plan first when I arrived but the clerk at the desk stated that I could join after the visit. I arrived at my visit at 4PM . They weighed Simba and then proceeded to take me to a room and stated that the doctor would arrive soon. The doctor took maybe 30 minutes to arrive. I stated to him that it must be busy. He did a quick full exam on Simba that lasted approximately 3 minutes. He then said he would return to take a stool sample. He returned approximately 30 minutes later and took a sample from Simba's behind. He stated he needed to examine this. So he went outside with the stool sample and returned maybe 20 minutes later telling me the stool was negative. He then took an ear swab and told me he would return after examination on his telescope. I waited another 20 minutes and thought I heard him talking to another client. He returned and told me the exam was negative and thatthe ear mites could still be there and he could flush it out himself or I could do it. I choose to do it not realizing of course there would be a fee for it.
By now, I was concerned that I would be in the wellness program so I thought everything would be covered. I had a 30 coupon off a Wellness Progam from the adoption agency. He recomended antibiotics for her ear and general antibiotics for her. The fecal exam and ear swab would be covered by the wellness plan that I could join when I would leave his office. I was not too impressed with the quality of the exam. But I still figured it would be a good deal.
Then the doctor proceeded to tell me how much the medications would cost. He quoted a fee in the of about $100 with discounts from the plan. My first reaction was yelling
"What". I thought medicines would be covered but he stated that medicines are not covered. He told me to come back in a week.
I then proceded to the front desk. When I was told that the regular fee is $280 and
by purchasing the wellness Program I would pay a price of $160 which included my fee for the wellness plan and first months payment. I used my debit card to process the transaction and he stapled the receipt to about 10 pages describing Simba's illnesses. There were some loose papers on the bottom but they handed me the whole package and I made an appoinment for next week. I do not remember signing anything except for my debit card payment.
About 4 days later I see Banfield Insurance on the web. I was looking for pet insurance to supplement Banfield so I would be covered fully. My god was I shocked by multiple website after website depicting fraud negligence and various horror stories. My first reaction was to bring Simba to my old vet to check her out, as after I read all the stories I did not want to stay in Banfield.
My vet examined her and did a fine thorough exam with the help of and aid, he used a scope for the ears and took a stool sample with the aid. He told me all I should use was the Trasoderm Drops, not because of ear mites but because I should clean out her ear as it was dirty. He told me that I did not need the other medications. I left with Simba and payed the fee of $90 which sounded allot better than Banfields $280 or $160. Either way the exam took 10-15 minutes and it was allot more thorough. She was also checked for microchip and written down in record about the chip. Banfield totally omitted this even though a sign in the office said check each client for microchips.
After I bring Simba back home I send out email to Banfield that I wish to quit the program. From Reading all those statements on the web, I figured I should change my Debit Card and get a new one so Banfield cannot take any more funds. The next day I recieved a response from Banfield that I needed to pay $120 more as it would cover the true price of the one office visit they say. I called Banfield relations and they told me I could only quit on the 4th day. My Fiance told me she would not sign a document like that. I figure that $160 more than covers the price of quick office visit and medications. Banfield seems to inflate their prices.
Finally I say to myself that I am a sucker for falling for this scam. It was the coupon for thirty dollars off plus the fact that Banfields are located in PetSmart's which I thought were reputable. Well I go look at my contract and low and behold is my name printed on a piece of paper that tells about the Contract in a paragraph with a horrible contract beneath it. Nowwhere is my signature and I do not remember ever signing such a horrible agreement. I would never knowing do so.
I call back Banfield which I think is probably a waste of time. I told them that I believe that I did not sign a contract. I have no papers with any signature on it. The only thing I signed was my debit card. They refer me to cancellation line, where I waited 10 minutes and then phone went dead.
Alright, so now I will probably be assessed large fees and will have my credit ruined if a majority of the internet people are right. I am trying to join a class action suit as instructed on the website. I live on disability. My other cat just died I spent all my savings on her surgery and then put her to sleep at my vet place. So I do not have the funds to waste on Banfield. I cannot even afford her shots now after Banfleds prices but I would never bring my pet there money or no money due to the treatment and practices of there corporation which is all over the web. I am a sucker for falling for a coupon and what I thought would be a good deal for someone without funds. With my debit card I guess they could try to collect funds from my account and when they fail they will ruin my credit.
But when Banfield falls and they will someday my credit will get cleaned up I hope. I cannot believe they have been around since the fifties with their practices.
I firmly believe they will not survive.

Dr. Rodriguez at Banfield Pet Hospital on 117th street (NYC) almost KILLED my chihuahua puppy. As a result of her malpractice I had to spend 5k to hospitalize my dog until he got better as a direct result of Banfield's malpractice. I have filed several complaints with their Corporate offices and they just refuse to take any responsability.