I am a customer of Banfield. They prescribed First Shield Trio (flea, tick, mosquitoes). My poor little dog is suffering. I have had dogs for many, many years, taken good care of them, and ALWAYS took them for their shots and exams, teeth cleaning and in general, all their health needs were up to day, so I DO know something. I don't want to be "questioned" on how to apply a flea and tick medicine!! This product is the worst I have ever seen! My pup has more fleas now than ever!! I gave it a chance by performing the second application the next month, and wow, more fleas, I even found a tick on the poor dog. DON'T BUY THIS PRODUCT!! IT WON'T WORK, AND DON'T LET ANYONE TELL YOU DIFFERENT!!! DON'T LET THEM CONVINCE YOU THAT IS JUST THE WAY FOLKS ARE APPLYING IT OR USING IT (BATHING FOR EXAMPLE). I AM GOING TO CALL BANFIELD, AND IF I HAVE ONE MORE MISTAKE MADE BY THESE PEOPLE, I AM QUITTING THEM ENTIRELY! ( I DO BELIVE I GOT AN EXPERIENCED VET ONCE, AND I DID NOT LIKE HIM!!) AGAIN, DON'T BUY IT, AND I WANT MY MONEY BACK, THIS STUFF IS EXPENSIVE!! WHERE DO THEY GET THE NERVE TO KEEP SELLING IT!!!

Banfield Hospital at mckellip's and Power Road in Mesa Killed my 6year old maltese due to dental Surgery, She suffered so! they kept telling me she would get better for 2 week's when this was a cruceall time and something should have been done they were totall neglectfull, I will never get over this i am a broken persom because of this and part of my heart is burried with my little Bellabambina. She suffered for the whole month of June 20010. Nothing can be done now, because she died in my arm's. But I am telling every one to boycott Banfield hospital, they let a little thing like money stand in the way of getting her better, I used every avaiable credit I had to try to get her better . One Doctor even told me she wasn;t in pain, and she certainley was. Even when they hydrated her they did it in a hurried way, putting a sack of water under her skin. I think they ruputered someting with that trac tube and poison set in. Yhey werwe so neglectlefull. I hater them for what they did to my beloved pet, I know there are some missspelled word's but I don't care right now. I only care abnout my Dead Pet.

I found a coupon online on PetSmart’s website for a free checkup and exam at a Banfield Pet Hospital so I thought I'd give them a try with one of my three cats, a less than two year old female who was almost due for her annual exam. My wife made the appointment and while doing so made mention of the coupon we wanted to use to the employee that she spoke with. I arrived for the appointment and showed the coupon to the veterinary assistant before she took down the initial information about my cat. Now I will be honest here as I was with the veterinary assistant; my cat is very docile at home but she is rather psycho with others - hissing, scratching and biting is common. I was assured by the technician that they could handle her without a problem and could even trim her nails, for a fee of course, while she was in for the exam. I agreed to the nail trimming however I was then told there would also be a $16.95 “additional restraint fee” (???). O.K., so I agreed to pay the fee (although it seems a bit ridiculous) as I didn't really expect to get out the door for free and I really wanted to get her the checkup and the nail trimming. The technician then strongly suggested I do a round of vaccinations that this cat isn't due for on one until late August, and on the other in September, so I declined. She was a little pushy about it but I politely declined and advised her that I’d want to check with my wife first and would return at another time to do so. The technician then picked up my cat’s carrier and takes her into a back room and as the door closes behind her I realized that this facility treats animals out of sight and away from the owners view. I don't know why this is as I have made over a dozen and a half trips to different veterinarians with various pets throughout the years and have never once seen this. While waiting for my cat I was feeling a bit pressured with regard to the vaccinations so between that and the mystery treatment scenario I had just about made up my mind that this first visit was also going to be my last. Just a few minutes after she left the technician left the room only to return to suggest the vaccines again saying that they had just started trying to get my cat out of the carrier and that based on her temperament it would be easier on everyone to get them done all at once. I declined, again, only to have the technician leave the room and return to suggest them again. I declined for the last time and then while I sat in the waiting room and they had apparently gotten her out of the carrier, I could hear someone, I assume the veterinarian, struggling with my kitty and sounding very frustrated and impatient. I overheard this person say "this is ridiculous, and he's not even doing the vaccinations", and after about a minute of hearing them struggle with my cat this person exclaimed "I'm done". The technician then returned to the waiting room a few minutes later with my cat to tell me that they weren't able to do anything, not the examination, not the nail trimming, nothing. I said O.K. and asked what they suggest I do. The technician stated that the veterinarian was writing up an estimate for me to have her come back and be sedated to be examined and to perform the nail trimming. At this point, after they have given up the technician informed me that the coupon I had was not valid as they are not “part of the chain” and that I’d be expected to pay $56.90 for the visit; $39.95 for the exam and $16.95 for the “additional restraint fee.” I told the technician I disagreed and that I’d like to see this mystery veterinarian. As aggravated as I was I kept my cool and heard the veterinarian out on how she proposed to treat my cat should we return. The explanation came down to $425 worth of services which is absolutely ludicrous, even for an aggressive cat such as mine. I knew this was not happening so I asked what the cost for today’s visit was and was told the same amount. I questioned why this was and was told it was because the coupon could not be accepted and that she had already contacted the owner and confirmed this. I stood my ground and just flat out said I was unwilling to pay for a free exam that they didn’t even perform. The veterinarian left the room and came back with a story about how she’d instead charge me just a $19.95 “service charge” for the visit and explain it to the owner later. Let’s just say my best recommendation to anyone reading this who was considering visiting this or any other Banfield Pet Hospital would be to rethink that and steer clear of this place. While my experience may be limited to this location, something tells me based on the sense I got from this place that they are to veterinary care what McDonalds is to gourmet food. Find yourself a good local veterinarian who loves pets and isn’t only concerned with making money.

I worked in THE most abusive, racist, and dishonest Banfield there is...well actually there is probably more. I had to leave finally about 3 months ago after the DVM's repeatedly using the racist "N" word (referring to our clients) while our office manager (who also happens to be the head DVM's sister in law) would constantly steal money from the drawer and merchandise from PetSmart. In spite of all of this being brought to the head DVM's attention, no disciplinary actions were taken. To top THAT off, the Banfield Charity box kept at the front desk for donations for homeless animals CONSTANTLY had money placed inside but clients wishing to donate to a good cause...little did they know that the head DVM was taking the money for himself and pocketing it. Does anyone have any ideas for me as to how to report this doctor/facility while staying anonymous?

Nov of 2009 the FDA put out an alert about Vetsulin and the varying amounts of the crystalline Zinc insulin. However, my vet never told me about it and the possible side effects.

In May 2010 I went in to pick up a vial of insulin. i was told that they were out and on back order. I asked if they can call their other locations to see if they had any in. After calling 5 locations there was one nearby that had 1 vial left. This was alarming news and asked the nurse if the vet would be willing to script out in case of a situation like this occurs again. She comes back into the room and says No he will not script it out. Now a month later he is scripting it out b/c they no longer have Vetsulin at any of their locations. They put my dog on Humunlin N and said to keep the same dosage. They never told me about the need to switch syringes now for the past 3 days my dog is getting who knows what kind of dosage. I am so furious at their lack of care.