My daughter's dog was limping on a Saturday, so we took him to Banfield to assess the problem. After 5 x-rays, they determined he had a broken toe and splinted and wrapped it. The bill?: $696.00!!! What for? Office charge, medication, hopsital fee, wrapping materials, everyone who breezed by the room while it was happening ($43 each, about 10 of those, not kidding). It would have been more had the vet foregone charging for two of the x-rays and my daughter opted not to have blood work done to make sure the medications wouldn't cause liver damage!! After three days, the splint was out of position and we took him to our regular vet who stated that the splint was the wrong size, wrapping was done wrong, and the charge?: $50.00 Banfield is not only incompetent, but unethical, and frankly on the edge of immoral in how they treat customers. From what I can tell, the ONLY thing they are truly interested in is $$$$.

Our dog of 11 years was being treated for palliative care. When the time came to make the very difficult decision to put him to sleep I made specific arrangements with three diffierent technicians plus the veterinarian to make sure I received his ashes back. I paid almost 500.00 to make sure this happened and after two weeks I called (thye didn't follow up with me) to find out the status of my dog's ashes. After two days of gettingt he run around I was informed that someone had mislabeled the tags and my dog had gone out for mass cremation (meaning I would not get his ashes back). I do not wish this feeling on anyone. We had been waiting for his remains to come back to us. This would have been our closure and because of negligence we were not allowed that closure. I reminded them several times that day to make sure my dog was labeled correctly and this still occurred. On top of it all they took an additonal three weeks to provide me with a cremation certificate that had the wrong date on it. Unbelievable and heartbreaking. I lost my dog forever and completely as I was robbed of his remains.

Dog became sick while boarded at petsmart. Dog was sent to pet hospital since was in store (Banfield Pet Hospital). After one week went to pick up my dog and was told it had to get some medications due to being sick. I asked how much do I owe and was told x amount for everything. I paid and went home on the 4th. My mother asked a few days later (emergency number for pets) if dog was okay becuase she was sick. I told here everything was fine. My mother told me that they had to charge me more cause the dog was sick, they called her to get okay. When I checked out they told me at the petsmart nothing about bill at Banfield Pet Hospital. Now on the 13th Saturday message was on recorder from Banfield Pet Hospital...need not respond due to I worked late and store was closed when I got home. Monday am the 15 answered phone from rude person from Banfield Pet Hospital. I was told if I did not pay immediately would turn my account into debt collectors. I told them if problem with bill why did they wait 9-10 days before contacting me? They had my phone number and new when I checked out. I paid the bill a few days later. I will not go there ever again... Front desk or the person on phone should seek employment elsewhere not a people person...not sure a pet person too? This place should look into billing policy. How do they expect people to pay when they do not know? Several people at the desk when I paid seemed to think it was all my fault. HEY IF YOU WAIT 9 DAYS TO NOTIFY ME AND GET MAD BECAUSE I HAVE NOT PAID YOU IN 9 DAYS...WHOSE FAULT IS THAT! I see from web search on complaints about Banfield Pet Hospital...I am just one of the many.

The Banfield in Roseville Mi is a Joke. All they care about is money. The female Dr. "M" is a complete joke. She hates her job and does not care about your animal just the money you are willing to dish out for you pet.

Banfield's so called "Vet techs" are not even liscened vet techs at the Roseville location. Banfield tries so desperately to rope you into their "wellness plans". Employees get paid for every pet they enroll. It really does'nt save you much money. After paying the membership fee and breaking down the monthly payments you maybe save a few dollars. It's not worth the money. Just find a real vet. Everybody at that location is a joke. They have absolutely no compassion for you pet, just your wallet!!

I brought my two dogs to Banfield Veterinary today one had a high fever and the other a cough. The veterinary had no idea why my one dog had the fever. She said she would have to do complete blood work and an xray, in order to evaluate why she had the fever. The results were negetive. She was unable to give me a diagnosis. She then told me that the next test that should be done was a urinary tract catheter, and also give her IV fluids with an over nite stay at a vet of my choice. The whole thing would run me $850.00. Being that the blood work and xray had been done already. I just felt it in my gut that these people were not interested in the well being of my dog, but how much money they could rack up on all the tests. I declined anymore test and went in to pick up my dog. They gave me a couple of weeks worth of antibiotics and a bill for $568.00. The vet also said that there was no guaranty that the antibiotics would work. I would not ever recomment this place to anyone. My other dog got off cheap it only cost me $62 for office visit and meds. BEWARE