I was told to call and make an appointment at this banfield because they do international health certificates when you travel with your pet so I called and asked when I should make an appointment if we are going to be traveling in August. The women on the phone told me I should make my appointment for as soon as possible. So I made an appointment. They called the day before to confirm and I asked if they could find out if the certificate would expire. The women on the phone has no clue and said she would ask the doctor but he was busy. I asked her if she could call me back and let me know... she never did.. By the time i realized she hadn't called me back they were closed. I went there the next morning on my way to work to drop my dog off and asked the women about the certificate expiring.. she said "oh ya.. it expires in 10 days so I would get in the week before you go to Canada... sorry." WHAT THE HECK.. Why couldn't they have told me that when I had called the 3 previous times. Idiots. I was so mad I had to drive all the way back home to drop off my dog and they drive to work. They do not communicate well there.. All the women had to do was ask a coworker and actually call me back. I pay for a monthly plan and every time i go into a banfield I wait forever and they don't give a crap about you. I think I deserve some better customer service. Never going back.