I took my new pet to the veterinary in December 2008 to get it vaccinated. I was offered an insurance membership with the understanding that it could be canceled. I called in August 2009 to cancel the membership, I was informed by a rude lady that I could not cancel the membership that I had to pay for a ful year. After a long discussion, I asked her to cancel it in December. I forgot to call in December and there is an automatic withdraw from my account so I did not really noticed it. I called today to cancel the membership and I was told once again by a staff name Lili Flores so she said, that I could not cancel my membership and that I had to wait til December to cancel. She stated that I took my dog to the vetlas month and that the visit was $330. The visit was a well check up visit. Human well check ups are about $75. I feel trap. I told Lili that I do not longer have the dog and that I had paid enough money. I have taken the dog to the vet in the 2 years I had him about 3 times. I feel this company and system is a rip off. I want to get out of this memebership. The vets in Grand Junction should not recommend this insurance to their customers.