I brought my dog into Banfield The Pet Hospital (west Grand Ave in Chicago) this past Thursday because he had developed a cough. I was given some medications and took him home. After I got him home I noticed that he was limping and took him back to Banfield that evening after I had returned from work. It was found that he had a dislocated shoulder and the initial x-ray that had been taken earlier in the day clearly showed this. Of course they denied that anything like this would ever happen at their facility. They took him in the following morning and got his shoulder back in place. The poor little guy now has a sling on him that we were told has to stay in place for two weeks. We were also told by the manager that there was no charge for this procedure and that they were doing this as a "courtesy". They pulled my dog's shoulder out of place, fix the problem they created and call it a "courtesy? They say they're not responsible, but if they did this as a "courtesy" they're admitting their fault; they're just not coming out and saying it. The treatment that my wife and I received was terrible. It was nothing but a runaround and every excuse in the book. This is a terrible place to bring a pet. They wouldn't allow us to take his x-rays and we were treated very rudely. I want people to be aware of how they treat pets and their owners here.