- I had received sms on the 7/7/11 informing me that a transaction was going through their system
- On the same day, I called the call center to block and rushed to my Bank Islam branch in Kajang to file a dispute on the
unauthorized transaction
- I received a call from the fraud department on the 12/7/11 to verify that I was not making that transaction
- He did not mentioned his name, and tell me that I need wait for his call to close the case
- I had received my credit card statement on the 16/7/11 but the unauthorized transaction still appeared on the list
- I called the call center to freeze the unauthorized transaction so that I will not be charged with interest and he gave me a
number to call. Isn't it ridiculous! I have to do his job! Might as well I get paid for it!
- I went to a Bank Islam branch on monday 18/7/11, and speak to the officer in charged to freeze the unauthorized
transaction. She gave me the phone and ask me to speak with her colleagues at the HQ. What is wrong with the employee
in Bank Islam! Seriously unprofessional!
- The worst thing she had said to me is "You have to pay for the unauthorized trasaction eventhough you did not do it".
Seriously, I don't know whether the employees at Bank Islam have the qualification to perform their duty there!
- I have wrote a letter to the Assistant General Manager (Muhammad Izmir Chan Abdullah) at the Credit Card Center, and
do hope he will do something about his unprofessional staffs. Or I will file a complaint at the National Consumer Compliant
Center.