Bank of America ADD IT UP

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Category: Business & Finances

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Bank of America ADD IT UP Reviews

Military Officer October 14, 2009

Failed Promises & Poor Customer Support

I am a very loyal Bank of America client and share holder. I have been thoroughly unimpressed with the Bank of America Add It Up Program. I signed in through their website and made qualifying purchases and did not see the credit come through automatically.

After repeated calls, I was assured that technical support and a supervisor would call me back. This never occurred. Most recently, I called back to get to a supervisor and was placed on hold. No answer. In fact, I was curious if there ever would be an answer so I left the call on hold. When I got back from work the next day, the call was still on hold. I got tired of being on hold 25 hours, tying up my phone line, so I finally hung up.

There is no excuse for this type of customer service (or lack thereof). I'd recommend that others take their business elsewhere.

marie June 4, 2009

Would not honor credit for purchases

I shopped from many qualifying stores from Bank of America ADD IT UP program and still have not received any promised cash back. My purchases were mostly made back in December 2008, and its already June 09, and still nothing! I called numerous times to the customer care and they all keep on telling me they will "investigate" but nothing happens. The most annoying part is that they have the nerve to tell me that I did not go through their site to purchase because there were no CLICKS. How can they tell me that when I ALWAYS go to the store websites through their ADD IT UP site? The most annoying part is that you can't prove them wrong. Their customer care reps are friendly, but useless. I won't even bother using them anymore.