I had a gift card that was given to me by my company that I hadn't used and had been expired. I called BOA and told them that the gift card was expired and asked if there was there any way I could get my money back. There first tactic was to get my name and social security number or my drivers license number from me. The fellow on the phone told me there was a 50% percent chance I could get my money back. He said a manager would call me back in 2-3 business days. No one called me back to resolve the issue. I called back again and they told me to talk to a "Halle Barry" department manager which is a code word for "count on never seeing your money again." I have called numerous times and "Halle Barry" is always busy or gone. My advice is not to waste your time with Bank of America as I am going to be removing my savings account with them.