Bank of America Home Loan

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Category: Business & Finances

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West Virginia, United States

Bank of America Home Loan Reviews

Tulsa Bailey February 15, 2011
Where is the money going?
Back in 2007 we closed a loan with Taylor Bean & Whitaker, we were required to escrow the insurance and property taxes into the loan and was given a payment of $618.00. That was fine the taxes had been paid for 07' and 08' but not to our knowledge til today. About a year after we got our loan, Bank of America bought it. then we got a bill for $750 saying we were short in our escrow amount and it had to be made up, so after paying that bill we agreed to a $652.00 payment a month to make up the shortage. We have done that for about 1.5 years now and at the first of 2011 our Jan bill was up to $667.00. I called again as to why it went up again. Guess what, ? we were short in our escrow amount AGAIN! How did that happen? They said that our taxes were more than they thought when they gave us the loan back in 07' and that they had went up.. I called our tax department and inquired about the previous years taxes and the amounts...thats when I learned that 07' and 08' had been paid by the sellers...but remember we have been paying for taxes since we got the loan in 07' and that our taxes have not went up..and that the amount that we are paying is what is showing on the bill that it is supposed to be...so my big question is where is our money going? and who do I need to contact to get our payment back down to the original amount of $618.? any suggestions would be greatly [email protected]
terbear69 September 2, 2010
unhelpful with home loan modification
Don't believe the new commercials for " Bank of America" they will lead you to believe they love puppy dogs, children, apple pie, and are there to help, etc.
They took over my loan- didn't pick them, told me they found an error after paying two years into my home loan - That now I must pay an extra mysterious $300.00 extra a month (Wonderful!!) I knew what I could afford & signed loan documents with a different bank, but now I'm trapped with being ripped off by them each month. I'm now two months behind and will probably have to lose my home (THANK YOU BANK OF AMERICA), better yet if your late you cannot send payment by mail or on-line you have to call it in and do it by phone ($30 phone fee - only way to make payment) that's on top of the other fee of $200 for it being late. I know they say the banks don't want your real estate, but I'm not convinced.
I have no explanation on the extra $300 which threw everything off, additional they will do everything NOT to modify your loan- they will tell you to eat less food, use less electricity (REALLY NOW!) and the person on the line will sound like a teenager who still lives with his mom and doesn't have any reality of what it's like to pay basic bills. Bank of America's only interest in you, is the interest it gets off you!!!
Caycee June 30, 2010
Make Homes Affordable
In March of 2010, I was paying my bills on time, I was struggling to do this and often borrowing from my adult daughters to get me through the months but I was doing it. Then I decided to see if I am eligible for Make Homes Affordable Loan Modifcation Program (HAMP) that the President has pumped money into banks laps so they can do this to help people like me. It turns out, I am eligible. I turned in all of the required paperwork on time. Everything is going like plan. I am "in Review" still. It is almost July. The problem? Other than the ridiculous wait? As soon as they took my application they established an escrow account for my property taxes (that were not delinquent..I never approved the escrow account outside of the loan modification and I wasn't even notified it was going to be done). So this significantly RAISED my house payment. For April, and May, and June and now July. I needed it lowered. I was barely making my bills before I called. Raising my house payment was the straw that broke the camel's back. Bank of America told me I had to pay the full amount...my original payment and teh escrow payment or I would be pulled from the Make Homes Affordable program.

Even my daughters couldn't bail me out of this financial mess, so I missed credit card payments. They charged late charges, added penalty interest rates, doubled payments...now there is no way I can pay them. I called Consumer Credit Counseling and they say the only option considering my housing expense is so high is to go bankrupt. I just can't believe this is happening. I called Bank of America for help. The website says "the sooner you call - the sooner we can help" and at the time I was still treading water and doing okay. Bills were paid. I was eating and able to buy all off my prescription meds. Now, four months later, even though I am eligible for the loan modification - I have a higher house payment, my credit cards aren't paid, I have to pick and choose which prescriptios I buy because I can't afford them all. I feel like I am in the Twighlight Zone. Where's Rod Sterling when you need him? I want him to come out so this episode of bizzare events will end.

This is what American banks have done to America...in President Obama's name. I doubt he would be happy.
Gregory Jackson June 10, 2010
Poor service/no regard for customer
Taking forever to close my loan. I been shuffled from one loan officer to another. Takes forever for them to respond to any corespondence. I was supposed to close May 21st. It is now june 10th and still nothing. I am now homeless living in a friend's living room because I had to move out of the place I was renting. Terrible, terrible customer service.

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