Bank of America Home Loans

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Category: Business & Finances

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California, United States

Bank of America Home Loans Reviews

PM Steve January 1, 2010
Lost Payment
I made a payment through my online banking (also B of A) just as I have done every month for the past 3 years. The payment was made mid November '09 and it was on time. Two weeks later I received a call stating that I owed a late fee of $47+. While on the phone, I stated that the payment was already made but went ahead and sent in an additional $50 to cover it. Since then, I have received calls from a debt collector every 2 - 3 days because they have not received my payment. Both I and Bank of America have sent in proof of payment to the Bank of America Home Loans research department. The December '09 payment went in via check and was received fine.

Latest inquiries to B of A are that the Home Loans department still need more time to research this and the earliest B of A can contact B of A Home Loans for any further information is January 5th, 2010.

They lost my money within their own company and now I have debt collectors hasseling us and our credit score is certainly going to be affected by this. Funny thing about this, when I was able to speak to someone about this and they couldn't find my payment (even though they have the proof that it was sent on their screen) they had the nerve to ask if I wanted to refinance with B of A at that time.
mfeef December 20, 2009
lost payment
It has now been 3 weeks since I faxed and sent by registered mail, proof of the mortgage payment that I made in October and that they say that I didn't. Since I had not received any kind of acknowledgment that they received the check (front and back), I telephoned customer no-service, getting transferred 5 times from department to department. I finally reached Irene, who looked up my account. She said that they did receive the check, but did not receive the payment. What kind of sense does that make? What have they done with my payment that they obviously received and why isn't anyone helping me. I have never ever seen such poor customer service in my life.
Dreamcatcher714 December 6, 2009
Refi - Never closing - getting blown off
Just another being screwed over by Bank of America Home Loans.

Started refi last July 31. Its now Dec 6- still being blown off.

LETS JOIN OUR FORCES AND GET A LAW SUIT GOING>!!!

All and anyone having this problem please make contact with
me. [email protected]

I am done playing games and being screwed over. Its causing major financial and therefor personal problems.

Lets do it.
xalize September 13, 2009
Refinance
I was refinancing with B of A and I was also asked for information that had already been provided many times. I got new processors a few times too. My close dates came and went. I read all of the complaints on this board that everyone else wrote and I couldn't believe that nobody was ever going to close on their refinance. After 4 months of this I was so upset. I went to my local B of A and asked for help. Well two weeks later I am closing on Sept. 16, 2009. I applied on line and not locally and I don't know if that is the difference. You might want to try this. If I wasn't helped at one branch, I would have gone to the next one and the next one. Hope this will help you. Good luck to all of you. The employees at all the branches are very helpful and it doesn't even seem like the same company.

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